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YouTube Ad Pods Benefit Both Viewers And Advertisers

YouTube tested something called ‘Ad Pods’, which is becoming the standard, where two ads are stacked back to back (pre-rolls, mid-rolls as well as post-rolls) while still giving viewers the option to skip directly to the content if it’s not the right ad for them (MarketingLand, 2018). Jenna Malcolm, Digital Campaign Manager at The MediaShop, elaborates more on this.  

Evening viewing usually goes something like this: ‘Let’s binge on YouTube’… Ad is served. Ad finishes… we’re hit with another ad. That ad finishes, SURPRISE… we get hit with another one straight after that, finally… I can binge. Hold up… don’t get ahead of yourself. There’s more. Here comes an in-stream ad. 

I think you understand what I am getting at here. Now that all the ads and mid-rolls are finished you’ve basically managed to get through all the small commercial breaks. It’s not ideal right? So why has YouTube decided to go this route?

Ad Pods can take several forms: two skippable ads, a skippable ad followed by a six-second skippable ad (also known as a bumper ad), a bumper followed by a skippable ad, or two consecutive bumpers (they will only appear on content which is at least five minutes long) (Semetis, 2019).

Jenna Malcolm, Digital Campaign Manager at The MediaShop.

While watching YouTube on TV screens, users are no longer interrupted four times throughout a long-format video, instead they are now seeing two ads at the beginning of the video. Simply put, YouTube wants to replicate TV-like experiences for its viewers. It’s important to note that YouTube Premium, which is ad-free, is only available in select countries. So unless you are going to install ad blockers then there is really no getting away from this (TheNextWeb, 2018).

Ad Pods came after research was conducted reflecting how YouTube usage is changing: users are not only watching longer format videos but they are increasingly more likely to watch YouTube on their TV. The research also shows that viewers are sensitive to the duration of the ads as well as the frequency at which they were being served the ads. Fewer interruptions correlated with better user metrics, less abandonment of content and higher rates of ad viewing. People were no longer losing interest in videos they were watching or closing YouTube because they were served the ad before the long format video.

So why does this solution make it better for users as well as advertisers? When users are exposed to two ads in a break they are less likely to be exposed to an ad in the same video later on. From the research conducted by Google, ‘results also show an 8-11% increase in unique reach and a 5-10% increase in frequency for advertisers, with no impact to Brand Lift metrics.’

Google also believes that by stacking ads in this format, interruption can be reduced by up to 40% per session, which results in boosts for content creators and advertisers as YouTube aims to give the best experience for viewers while maintaining ad space for revenue. According to Debbie Weinstein, VP of YouTube and video global solutions, ‘Users really like them. They prefer to be interrupted fewer times’ (Weinstein, 2018).

Personally, I prefer this new way of advertising for exactly the above-mentioned reasons. Now when I watch YouTube videos, I am able to watch the full video without any further interruptions apart from the two in the beginning.

THE SOLUTIONS TEAM
+27112622345
sales@solteam.co.za
www.solteam.co.za

Modern Marketing Digital Trendcamp: Representation Of African Languages In Advertising

Our Modern Marketing Digital Trendcamp features Vusumuzi Khoza, Senior Copywriter at FCB Joburg, whose video addresses how great ideas could get lost in translation due to the challenge of the representation of African languages in advertising.

The video is below and also live on our YouTube channel – don’t forget to subscribe to the channel for more videos on advertising/branding/marketing trends and topics.

 

Send a 3-4 minute audible video of yourself speaking about a general advertising/branding/marketing trend/topic (it must not be a product or company promotion).

To submit your video and for more information, please contact thapy@practicalpublishing.co.za

FCB  
www.fcb.co.za

Modern Marketing Digital Trendcamp: Social Media Usage During SA Lockdown

Our Modern Marketing Digital Trendcamp features Anne Dolinscheck, Founder and Chief Strategist at Nfluential, whose video focuses on a survey conducted about the rise of social media usage during the lockdown in South Africa.

Watch the video below for more clarity on this infographic:

Nfluential social media survey infographic.

The video is also live on our YouTube channel – don’t forget to subscribe to the channel for more videos on advertising/branding/marketing trends and topics.

Send a 3-4 minute audible video of yourself speaking about a general advertising/branding/marketing trend/topic (it must not be a product or company promotion).

To submit your video and for more information, please contact: thapy@practicalpublishing.co.za

NFLUENTIAL
+27109002021
www.nfluential.co.za

Joe Public United Founders Donate Percentage Of Salaries To Solidarity Fund

Gareth Leck and Pepe Marais, Founders of Joe Public United.

Founders of Joe Public United – Gareth Leck, Group Chief Executive Officer and Pepe Marais, Group Chief Creative Officer – have elected to reduce their salaries by one third for the next three months with immediate effect, heeding the call made by President Cyril Ramaphosa during last week’s lockdown extension speech.

The funds raised in doing so will be donated to the Solidarity Fund in support of the country’s COVID-19 relief efforts. ‘The decision is aligned to the purpose of our business and is simply the correct thing to do during these extraordinary times,’ said Marais.

Leck added, ‘We remain united in the growth of our country and encourage executives within the advertising industry who can do so, to respond to the president’s call in a likewise manner.’

JOE PUBLIC 
www.joepublicunited.co.za

There’s Still Time To Unleash Your Creativity In The Roland TikTok Challenge

You have the time, so Roland is giving you the motivation with the Roland Unleashed Competition. Submit an original TikTok video and you could win – enter now! Sign Africa is the proud media partner of this challenge.

Roland DG South Africa is looking for uplifting videos to brighten up this lockdown. Show your talent, your skills or just make us all laugh. Watch this space for further announcements.

View entries on TikTok.

View daily winners.

Please note that the original deadline – midnight on Thursday 16 April 2020 – has not been extended.

Prizes for top 3 most popular videos

First prize: R15,000 cash.
Second prize: R10,000 cash.
Third prize: R5,000 cash.

PLUS daily winners of R3000! There is R60,000 in cash prizes to be won!

The brief

• Make a TikTok video to entertain us!
• It can be anything you would like to share.
• Do something funny, recite a poem, give us some dance moves, fitness tips, some cooking tips or tell us your favourite joke.
• Get your whole family involved, reach out to you grandparents, brother or sister, or maybe your pets. Show us what you are doing during lockdown.
• Then upload the video on TikTok and include the hashtag #rolandunleashed

You’ve been boxed in for too long. Unleash your creative side. Everyone has something they can share. This is your time to shine, time to learn something new or time to teach another. Use this time well.

This is a competition to inspire and to lift up our spirits during these uncertain times. But one thing is certain, no matter how tough things get, the beauty of the human spirit always triumphs. So make a video to inspire or entertain South Africa. Let’s do this!

Important – original videos only please! Try to include the word UNLEASHED in your video to score extra points. It can be said or written on something in the sequence. Not dropped in when you edit it.

Show us a unique skill, something creative that you can do. Maybe you’ll sing, draw a picture, dance or do something super funny. Doesn’t matter. Just show us your creative side that has been in lockdown!

Inspire us 

We inspire each other in a never ending race, displacing each other in our quest for adding greater value to society. Today we might be second best, tomorrow we know we might be the best – the quest is never ending. No directors, committees, nannies or politicians needed, our passion is society’s benefactor. Those who want to exercise power over us should seek less passionate folk to mess with.

Rules overview

• The judges’ decision is final and no correspondence will be entertained.
• Late entries will not be considered and will not be eligible. Deadline is midnight on Thursday 16 April 2020.
• Winners will be announced on Monday 20 April 2020.

Download TikTok and create a video to show off your talents. Post it up with the hashtag #rolandunleashed

 

ROLAND DG
+27 11 875 9300
rolanddg.co.za

Infusing Brand Personality Into B2C Communication Using WhatsApp

Matt Grobler, Presales Engineer at Inovo.

According to Matt Grobler, Presales Engineer at Inovo, markets are noisy and busy. Companies are clamouring for customer attention and their share of wallet and engagement. WhatsApp can be a highly effective communication tool for businesses, but only if used properly.

It has become increasingly important for organisations to make connections with their customers, to create personal environments from which they can interact with brands and build relationships. The challenge is finding the right channels and ensuring that those channels are validated, secure and relevant.

WhatsApp provides the ability to infuse brand personality into B2C communication, enabling businesses to engage with their customers on a more personal level. This channel has more potential than email or SMS to increase trust and brand loyalty because it’s accessible, popular and relevant to the South African consumer.

WhatsApp has become the most popular mobile messenger app in the world with more than two billion monthly active users in more than 180 countries. South Africans make up around 38 million of those two billion users, which makes the platform one of the most accessible and ubiquitous in the country. According to Digital 2020: South Africa, a report developed by HootSuite, 62% of the South African population is on the internet, 94% of those are engaged on social media, and most of them use WhatsApp.

If you compare these numbers to email, it rapidly shows how relevant WhatsApp has become as a method of communication for the business. Many people in South Africa don’t have access to or are not active on, email, which makes WhatsApp a far more accessible and relevant choice.

What do customers want?

The 2019 South African Digital Customer Experience Report analysed South African consumer behaviour to find out what people want when it comes to service, experiences and brands. The upshot was that they wanted seamless self-service channels, better information, and someone to help them when they got stuck. Customers want on-demand support that’s relevant to their needs and don’t expect them to wait for hours, listen to bad music or get transferred around the call centre. 

Incorporating WhatsApp into the business via the contact centre is the perfect way to do this. Thanks to the metrics built into the contact centre technology, all WhatsApp messages and handling times are recorded. There is full visibility into how the company and contact centre agents are performing across all channels.

If agents are currently replying to customer queries via phones or the WhatsApp web application, these interactions are completely isolated from the rest of the contact centre. Agents, therefore, have no context into customer queries, there is no visibility into interactions, and agent performance is left unchecked. Without any form of measurement across all contact channels, this is bound to result in a bad customer experience and gives no opportunity for business growth, identifying problems or monitoring changes over time.

Available to serve

While businesses can use WhatsApp to provide instant responses to customer queries, chatbot functionality can also be added to the channel, opening up additional self-service opportunities.

‘There is an ever-growing number of business use cases for introducing self-service options via WhatsApp. People think about chatbots in isolation, but they can be leveraged through a channel like WhatsApp to field repetitive customer queries, such as opening times or product availability. This provides a win-win situation for everyone – customers are able to quickly get the answers they need when they need them, while contact centres are improving their CX, reducing the cost of service, and freeing up their agents to handle more complex queries.’

It is also important for any business onboarding WhatsApp to select the most relevant use case that will provide the most significant business benefit and then focus on doing that extremely well. Rather than trying to do too much via the channel and diluting the customer experience, it’s vital to utilise it in a way that makes sense for the channel and ultimately makes it easier for the customer.

Relevant customer engagement

While WhatsApp can be used to send updates on applications, deliveries or other important information through notifications, it also provides an opportunity for enhanced real-time engagement and on-the-spot resolution. WhatsApp’s ubiquity means that any customer-facing organisation can leverage it to provide richer customer engagements – from sending boarding passes and sharing verification codes to accepting contract information, the channel can be used to help customers instantly and effectively. 

Up until now, businesses have been able to use WhatsApp to communicate with customers, but only in an ad hoc way, and without proper measurement and reporting. Once it is being managed in the same way as other customer contact channels, you will be able to identify more ways to use WhatsApp to improve the performance of your business.

Ultimately WhatsApp plays a significant role in creating customer communications that are relevant, accessible and targeted. If incorporated into your entire customer communications strategy, this messenger app allows for deeper control over customer engagement, taking you one step closer to providing the type of on-demand support that customers want and need.

INOVO
inovo.co.za

Increase Your Reach And Expand Despite Coronavirus

Shaleen Wohrnitz, Brand Building SA owner, encourages businesses to promote more, increase their reach, and individuals to live their lives to the fullest and show those around them how to expand in spite of adversity.

To all the lionesses out there: be careful, not because of a virus, but becoming smaller and smaller. This is the time when one should not cave in and stop creating – the exact opposite in fact. There are those on this planet whose interest it is to have you small and controllable – don’t allow that to happen. You might think that this is the end of everything – I have news: it’s the start! It’s the start of the next phase of your life.

If you’re working from home and stressing about your business, the best suggestion I have is to communicate far and wide. Don’t dwell on the negative. Take precautions of course, but don’t succumb to the bad news.

If you don’t have your goals worked out; if you haven’t written them down or if you don’t know what they are, then it’s time to pull those socks up and get started on this process. Once you have the goals nailed down, write down how you’re going to achieve them.

Use social media for good, for your success. Pics of your dogs and kids are great, but right now you need to put on that armour, dig deep for the courage and strength I know you have, and get your message out on social media. Let people know what you’re doing. Virus or not, there is no time to get smaller either in self or business. Grab that courage and attack.

BRAND BUILDING SA
info@BrandBuildingSA.co.za

brandbuilding.co.za

Modern Marketing Digital Trendcamp: Ecommerce – Brands Selling Online

Gilbert Kumpukwe, Head of Performance and Strategy at Version Eight Media.

Our Modern Marketing Digital Trendcamp features Gilbert Kumpukwe, Head of Performance and Strategy at Version Eight Media, whose video focuses on Ecommerce – Brands Selling Online.

The video is live on our Youtube channel – don’t forget to subscribe to the channel for more videos on advertising/branding/marketing trends and topics.

Send a 3-4 minute audible video of yourself at home. The video should be about a general advertising/branding/marketing trend/topic (not a product or company promotion).

To submit your video and for more information, please contact thapy@practicalpublishing.co.za

VERSION EIGHT MEDIA
+27112820873
info@v8media.co.za
www.v8media.co.za

Brand Cartel Helping Businesses With Free COVID-19 Web Banner

The Brand Cartel is offering to help businesses upload the COVID-19 banner for free. This comes after the government announced a new order for all websites ending in .za Domain Name Authority to include a link to the official COVID-19 resource portal for South Africa.

This initiative aims to help all small businesses during this trying time, in particular those that do not have the budget and access to large web teams. 

If anyone would like assistance with this, they can contact the Brand Cartel via their website. Their team is fully operational during this lockdown period and readily available to help. They will upload the banner to your current website free of charge. Contact them for more information and terms and conditions.

Brand Cartel
+27 (0) 81 259 0505
vincent@brandcartel.co.za
https://brandcartel.co.za

Advantages Of App Integration

Bluegrass Digital CEO Nick Durrant states that continuous integration prevents bigger problems later. Building apps is incredibly complex and getting it right is a fine art.

To stay ahead of the competition, business owners need to use the right development tools that will keep them on track and support their development processes in a meaningful way. Continuous integration offers many advantages for businesses and developers alike. This development methodology helps bring products to market much faster by identifying problems at an early stage and not waiting until they are too big or too difficult to fix. It also helps businesses respond to new requirements whilst sites are being developed.

It allows software development team members to integrate their work frequently with unlimited integrations per day. Each integration is verified by an automated build and then tested to detect errors as quickly as possible. This approach significantly reduces integration errors and enables a team to develop cohesive software more rapidly. The aim of continuous integration is to identify errors at an early stage and to ensure rapid feedback in order to rectify them immediately. It offers software tools that can be used to automate the testing and to build a document trail.

Software teams can certainly benefit from agile development methods like continuous integration where solutions evolve through collaborative development. It is part of an architecture-based approach where continuous integration and Test-Driven Development (TDD) extend basic agile practices to provide improved quality and higher flexibility.

Created for agile development, continuous integration organises development into functional user stories that are then divided into smaller tasks. The aim is to identify problems quickly and to provide each developer with feedback through TDD.

TDD enables developers to build a test and then develop functionality until the code passes the test. When new additions are made to the code, new tests can be added and run when the integration is done. This will ensure that new developments don’t affect the already functional product and developers are notified quickly if their code does not pass the test.

Agile methods enable software development teams to respond quickly to changes. Similarly, continuous integration helps development teams to be agile and respond to rapid business changes while also ensuring that the software and hardware are in constant sync. 

Continuous integration also enables development team members to work effectively in their domain groups, focusing on specific tasks. Once each task is completed, it is tested and integrated and each team member knows whether their contribution is successfully integrated and that the respective components work together. By doing so, errors are quickly discovered.

It helps development teams work more efficiently from a technical perspective, and they can be cross-functional and geographically distributed because continuous integration allows for individual developers to work in a large team on different components of a complex system. More importantly, continuous integration solves many of the early pitfalls that traditional development teams might have experienced.

BLUEGRASS DIGITAL 
hello@bluegrassdigtal.com
bluegrassdigital.com
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