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Building And Maintaining A Good Relationship With Your Audience

Tholoana Qhobela, Chief Strategy Officer at Havas South Africa

Tholoana Qhobela, Chief Strategy Officer at Havas South Africa, gave a presentation on building a good relationship with your audience and detailed how brands can forge a meaningful relationship with their target audiences at the #ModernMarketingTrendCamp. This article highlights key takeaways from her presentation.

Qhobela mentioned that brands need to analyse the extent to which they can forge a meaningful relationship with their target audiences and that Prosumer Reports are near-future projections and analyses of consumers’ behaviour.

In order to build or be a meaningful brand, you need to understand your audience or face their wrath. Your audience creates content for you, it is no longer the other way around.

There are a lot of definitions for marketing, but essentially what to do we do? We talk to people, but we refer to them as targets and consumers, so we end up not really talking to people or really seeing them. We need to know who these people are. How do they think? Where do they live?

To become a meaningful brand, you need to have:
– Customer truth: Who are they? What are they up to? What do they enjoy?
– Category invention: Get rid of gender stereotypes as it boxes audience and might not reach the person who is most likely to buy your product or use your service.
– Cultural truth: Where are they based?
– Brand best self: Link everything else to the brand and what it really does.

HAVAS SOUTH AFRICA
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Using Influencers As A Marketing Channel

Anne Dolinschek, Founder and Chief Strategist at Nfluential.

Anne Dolinschek, Founder and Chief Strategist at Nfluential, focused on using influencers as a marketing channel at the #ModernMarketingTrendCamp. This article highlights key takeaways from her presentation. 

Dolinschek reveals why influencers are an important channel and how if the right types of influencers are used in the right way, they can bring immense value to brands. They can be the difference between consumers loving or hating a brand or choosing competing brands.

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Using Data To Create Insight-Rich Media Campaigns

Kagiso Musi, Group Managing Director at Meta Media.

Kagiso Musi, Group Managing Director at Meta Media, showed #ModernMarketingTrendcamp delegates how they can use data to create insight-rich media campaigns. Read more about Musi’s presentation highlights, where she discusses how she uses her experience to strategically approach business opportunities and solve problems and challenges more holistically.

Digitisation and data

WiFi has replaced most of our daily basic needs in the Maslow hierarchy such as food, water and shelter. When people visit you, the first thing they ask for is the WiFi password, not water or food. That is because everything in our daily lives is digital: music, messages, maps, shopping, social media and even store receipts. And the proliferation of digital products and services results in customers generating masses of personal data across all aspects of their lives. Data is captured by organisations through digital channels and devices.

Whatever we do online is tracked by web trackers and Radio Frequency Identification. For example, there are certain items in a store where if you take the product and put it back on shelf, an advert will be sent to your smartphone about that product later while in-store. This ensures that you do not forget to buy that product because you’re more likely to check your phone multiple times while shopping. Cookie syncing is another way that online advertisers follow you around the internet when you ‘Accept cookies’.

Insight-rich media and marketing

Data science is a synthesis of technology and creativity for engaging with customers in order to sell more. Digital still uses pinpoint targeting, albeit differently, as it is the same adverts but presented differently to suit different needs. Hence the world of creativity is no longer about creating one big ad and it ends there – that one big ad’s messaging needs to be turned around super fast and be served to different people each time they engage with the internet.

Digital and data are about marrying the science of storytelling together with the analytics of brand performance. In the past, marketers used to make a marketing decision based on intuition and experience. The new way of creating ads using data pushes innovative dreams that allow creatives to be creative but through a funnel, and creates marketing processes that are repeatable, so that you can let the work happen while you keep testing and changing.

Highlights of Musi’s Trend Camp talk:

META MEDIA
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How Marketers Can Better Understand Consumers’ Brand Decisions

Kirsty Dugmore, Chief Growth Officer of SugaSpice.

Kirsty Dugmore, Chief Growth Officer of SugaSpice, elaborated on how marketers can use the disciplines of Behavioural Economics, Observed Consumer Behaviour and neuro-marketing to better understand consumers’ purchasing and brand decisions at the #ModernMarketingTrendCamp. This article highlights key takeaways from her presentation. 

According to Dugmore, marketing has come a very long way over the past decade. This has been largely due to the application of advanced research techniques that are grounded in scientific methodologies and the integration of science-based disciplines into the marketing fields.

People in the industry need to know and understand evidence-based marketing as it is the future of marketing in terms of understanding consumer behaviour and their relation to brands.

Observed consumer behaviour is how people are actually behaving and neuro-marketing allows you to know how they respond to your brand’s advertising. The importance of cognitive neuro-science to the field of marketing is really growing and technological advances have allowed us to better understand how the brain works, how we respond, human behaviour and the impact that marketing and advertising has on the brain.

SUGASPICE
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kirsty@sugaspice.co.za
sugaspice.co.za
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Creating Award-Winning Ad Campaigns

Loeries CEO Resigns
Andrew Human, CEO Loeries Africa and Middle East.

Andrew Human, CEO of the Loeries Africa and Middle East, addressed the topic ‘How to create award-winning campaigns’ at the #ModernMarketingTrendCamp. 

He illustrated a few of his favourite Loeries award-winning campaigns, discussed innovative campaign strategies that brought new and fresh thinking and how the campaigns were relevant to the brand, target audience and medium used.

LOERIES 
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Kantar Names Sasol Ama-Glug-Glug Advert By FCB Joburg As SA’s Best Liked Ad Of All Time

According to Kantar’s Adtrack – a proprietary advertising testing system that has evaluated the impact and liking of all brand advertising in South Africa since 1984 – the Sasol ‘Ama-Glug-Glug’ campaign, created in 1999 by Lindsay Smithers FCB, now FCB Joburg, has retained its pole position as South Africa’s Best Liked Ad ‘of all time’.

Kantar released a retrospective of the ads that have found their way into South Africans’ hearts and minds, and analysing what Saffers like when it comes to watching TV. The retrospective ‘high fived’ Vodacom and Coca-Cola, which have the most ads in the Top 35 Best Liked Ads, with four and three respectively.

As far as agency groups go, the Nahana Communications Group (to which both the FCB and McCann agencies belong) and Ogilvy between them account for 15 of the 35 ads on the list. Nahana notched up eight while Ogilvy accounted for seven. There are also 2 ads, one each, created by McCann Erikson London and Ogilvy London.

Commenting on the accolade, FCB Joburg’s Chief Creative Officer, Ahmed Tilly, and group MD Thabang Skwambane congratulated all the brands and all the agencies responsible for South Africa’s Most Liked Ads over the last 35 years.

They especially paid tribute to the brave Sasol client, Andriesa Singleton; Gaby Bush, the Creative Director at the time; Les Sharpe, the Film Director; and Dr Thomas Oosthuizen, the Group Director for Planning and Marketing.

‘Today, science shows that, when it comes to motivating people, emotions are what drive us as humans. Brands need to evoke a strong, positive emotion – the more resonant, the better. And, for creatives to create a powerful experience, the strategy needs to identify what is most motivating to people and how the brand can satisfy these needs. These three gentlemen, legends in the industry, instinctively knew that, and created a piece of communication that resonated so strongly with the South African public when it was flighted, it set the bar,’ Tilly commented.

FCB Joburg have regularly dominated the Adtrack survey and are currently still leading the way, being the only agency with two campaigns in the top 10 in 2018. ‘FCB Joburg is a dramatically transformed agency operating in a media and marketing landscape they wouldn’t recognise,’ added Skwambane. ‘We are very proud of the fact that we’ve managed to continue that tradition and consistently produce some of the most loved communications in South Africa today.’

FCB JOBURG
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fcb.co.za

Season’s Greetings From Modern Marketing

Modern Marketing wishes all its readers a joyous festive season and a prosperous New Year. We will be closed from 13 December 2019 and will reopen on 9 January 2020. Thank you for your support throughout the year!

Be sure to add our Modern Marketing expo dates to your 2020 calendar:
• Johannesburg: 9-11 September 2020, Gallagher Convention Centre.

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Bidvest Bank Appoints Havas South Africa As Lead Agency

Havas South Africa has been appointed as lead agency for handling the creative and internal communications of Bidvest Bank in South Africa. 

Havas South Africa CEO, Lynn Madeley said, ‘It’s such a fantastic win for Havas, a nod to our capability in financial services. We are honoured to be coming on board to service the Bidvest Bank business in South Africa. I believe that our know-how of the sector, our unique approach to strategy and creative, our truly integrated offering, along with our Vivendi partnership with Universal Music Group and Gameloft, makes us perfect for the job at hand. And with the leadership of John Davenport, we are poised to make a meaningful difference to the Bidvest Bank business.’

‘What’s incredible about the win is that Bidvest Bank as a business is very much like Havas in behaviour. The brand is a big business, yet it is agile and personable enough when getting things done, always asking if things can be done better. There’s a sense of ownership that we both identify with, and that is key to a successful client-agency partnership. We are looking forward to putting out some stellar work that will no doubt shake up the financial services sector,’ said John Davenport, Chief Creative Officer at Havas South Africa.

Jodi Raviv, Chief Marketing Officer at Bidvest Bank said of the appointment, ‘We are excited about Havas’ fresh approach to integrated marketing and look forward to working with them to further build our brand. We are a challenger bank with an agile and unusual approach to banking and problem-solving. We believe that with Havas’ similar approach to business, our brand and business will thrive with their guidance and expertise.’

HAVAS SOUTH AFRICA
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Jawbone Brand Experiences Joins Iconic Collective Group

Dermot Latimer (CEO Iconic Collective), Mitch Bowker (COO Iconic Collective) and Sven Reinertsen (CEO Jawbone Brand Experiences).

Iconic Collective announced that the addition of Jawbone Brand Experiences to the group will see the group bolster their service offering to provide an omnichannel, multi-discipline turnkey solution for their existing and potential clients.

Jawbone Brand Experiences joined the group as the brand activations, event management, experiential marketing, customer experience, and exhibition management service offering division.

Iconic Collective CEO, Dermot Latimer said, ‘We are proud to welcome Jawbone Brand Experiences to the Iconic Collective group. Jawbone Brand Experiences are synonymous with providing flawless and effective on-the-ground delivery for experiential marketing and events, a service that will benefit our clients. We are now eight agencies with one voice, operating as a collective of creative businesses to deliver end-to-end solutions for our clients. Jawbone’s services will complement our existing shopper marketing, UX, development and technology, design, experiential, print, digital, creative production, public relations, and post-production services.’

‘Joining the Iconic Collective is a major milestone for Jawbone Brand Experiences. It has always been our long term vision and goal to be part of a truly integrated agency that allows us to innovate and expand with access to multiple disciplines and skills sets. We are looking forward to the collaboration that will mutually enhance delivery to best serve our clientele. We will continue serving existing Jawbone Brand Experiences clients whilst bringing our extensive wealth of expertise to the group,’ added Sven Reinertsen, Founder and CEO of Jawbone Brand Experiences.

ICONIC COLLECTIVE
+27317640702 
hello@icollective.agency
icollective.agency

Tractor Outdoor Calls For Fight Against Illegal Billboards

Image source: www.moneyfmzambia.com

South African brand managers have switched on to the high returns that outdoor offers, says Andrew Stevens, Director of Tractor Outdoor. The right billboard in the right place is one of the powerful ways of getting your message to your target market. Unfortunately, the positive aspects of outdoor are being drowned out by one or two outdoor companies breaking the rules and erecting billboards without permission. This is giving rise to exaggerated negative headlines, which is very frustrating for the rest of us.

When it comes to reaching audiences and delivering overall exposure, outdoor media is the best option after TV and in-store advertising, beating not just Facebook but all other media. This is according to research conducted in South Africa by Kantar, the international data company. And for brand impact, Kantar’s global research shows that outdoor is the fourth most effective medium after TV, point of sale and Facebook, putting it ahead of other media like newspapers, magazines, radio and cinema.

Stevens says recent headlines are not a true reflection of the industry, and that the majority of outdoor companies stand firmly with municipalities and their bylaws. He says it is in the interest of good media owners to see the bylaws applied, and that they value effective regulation and the removal of non-compliant signage.

‘Tractor Outdoor has been in business for almost 20 years. We wouldn’t still be here if we didn’t obey municipal bylaws. I believe we know and understand the bylaws in every South African city and town just as well as the people who wrote them! Working with municipalities is one of the most important aspects of our business and I hope they will take us up on our sincere desire to work with them.’

Stevens says two processes would improve compliance:

1) No billboards should be erected without formal approval; and any that are should be removed immediately.

2) Every single board needs to be brought into the net for assessment by the local municipality. This includes boards that claim to have previous approval. There should be no exemptions, no technicalities and no reliance on legacy.

Stevens says that the City of Johannesburg has recently asked media owners to supply information on all their billboards. ‘As far as we – and most other honest brokers – are concerned, the city has our full support in assessing the existing signage. We know that not every billboard submitted in this process will maintain its prior approval and we’re quite prepared for that, and for whatever it takes to bring the industry in line.’

TRACTOR OUTDOOR
+27214260087
info@tractoroutdoor.com
www.tractoroutdoor.com
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