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Moving Tactics Highlights Five Key Digital Signage Technologies For 2019

Moving Tactics Highlights Five Key Digital Signage Technologies For 2019
Chris Day, Managing Director at Moving Tactics

According to Chris Day, Managing Director of Moving Tactics, retailers and marketing professionals need to keep up-to-date with what’s new in the industry and what will work best for their brands and customers.

We often see that Retail and Quick-Service Restaurant (QSR) chains are focused on the bottom line, but it is crucial that you have the key building blocks in place so that your digital technology solutions deliver operationally on your KPIs.

Technology in the digital signage industry continues to change at a rapid pace so retailers and marketers need to make sure they are keeping their eye on the proverbial ball. Here are five digital signage technology must-haves for 2019 that will yield operational efficiency and enhanced customer experience.

1. In-store music and podcasts

The impact of music on consumer behaviour is well-known with research demonstrating that consumers shop for longer, spend more money and have an enhanced shopping experience if they’re exposed to music. Many local and international retail and restaurant brands are implementing bespoke in-store music and audio solutions to create a more engaging and brand-specific experience.

One such solution that Moving Tactics has introduced within a retail environment is tailored and regionalised radio service with live podcasting. The radio service can also be linked to staff training as and when it’s required by downloading podcasts.

Stores are also able to link back to past content and replay the podcasts whenever needed. Technology allows customers to generate in-store content via social media by sending voice notes, which can be edited and added to the in-store audio solution. This gives the impression of ‘live’ radio that can be carefully orchestrated according to the brand image.

2. Weather-based menu boards

Moving Tactics has been working with leading QSRs over the last several months to trial weather-based content for digital menu boards. Weather-based digital menu boards will change the menu items being displayed in the restaurant based on the actual weather being experienced outside, in real time. So if it’s a cooler day, warmer and heartier menu items will be promoted and displayed in place of frozen drinks and salads on the menu boards.

Over and above menu items being promoted and highlighted based on the time of day (day-parting for breakfast, lunch, etc), the weather-based menu boards give customers more choice as well as more practical and relevant food options.

3. Streaming staff training

Early morning in-store training for staff has progressed with the latest technology advancements and can be scheduled in a similar way to promotional content. Staff training no longer needs to be done live or scheduled weeks ahead of time. With the latest technologies, staff are able to stream or download podcasts of the most recent training that needs to be undertaken via the corporate network. Using the digital audio and visual network in-store makes training as easy as 1, 2, 3.

4. Virtual queueing

More and more retailers are utilising virtual queue technologies to better manage the wait for service in an increasingly digital world. There’s nothing more off-putting to shoppers and detrimental to sales than long queues in your store, so retailers are using virtual queuing systems to enable customers to check in, maintain their place in the virtual line, and be notified when it’s their turn for service.

And to top it off, the right queuing software can help retailers better understand their own businesses and iron out any kinks in customer service. ‘From an analytics perspective, we can provide our client with data retrieved from the Virtual Queue solution relating to footfall, wait times and service times. The retailer can use this information to analyse trends and monitor individual stores or benchmark their brand’s performance.’

5. Refresh your network

Technology is ever-evolving and it is recommended to refresh your digital signage network every three years to keep equipment compatible with the latest software. Obsolete equipment negates the reasons why retailers and QSRs initially install the equipment to engage with their customers and promote products, services and specials to add value to their bottom lines.

MOVING TACTICS
www.movingtactics.co.za

The Authenticity Of Advertising Lies In Creativity

The Authenticity Of Advertising Lies In Creativity

Darren Kirby, Managing Director of Technique Media, states that while brands have spent the last decade investing heavily in understanding Millennials, a few years back the buzz word ‘Afrilennial’ sent shivers down the spine of every brand strategist working within an African context.

In theory, it made sense: why would Africans be the same and think the same as the rest of the world? Our unique challenges and landscape coupled with emerging markets means that the rule-book, to a large degree, is thrown out the window.

Then in 2018, global thought leaders and research institutes suggested a new dynamic – one that may indicate we have been barking up the wrong tree in many regards: affordability. While brands have been trying to figure out a way to repackage and reposition premium brands to appeal to the now 35-year-old and younger Millennial consumer, it turns out that Millennials love premium brands. They just can’t afford them.

In an age of post-demographic consumerism whereby brands see themselves grappling with shrinking market share, is Africa rising to the challenges ahead? One sector experiencing complications, as a result, is the alcohol industry.

A team at University College London recently released a research paper indicating that one third of Millennials sampled do not drink alcohol. Is this because Millennials are generally healthier, and brands need to release a range of healthier alternatives to maintain market share? Or is it because Millennials just can’t afford to drink alcohol? Research suggests the latter. In which case, never mind the new range of healthier alternatives, and do we view this as the new normal?

Luckily for all of us Africans, our continent is home to, dare we say, the majority of the most creative minds in the world. South African advertising agencies (as a matter of fact, all brand disciplines) have been recognised on the global stage for their outstanding contributions to the branding landscape for many years. And let’s face it, we are the only ones that have a licence to laugh at ourselves and the little quirks that make us African!

So, with all these dynamics, what is the key to success for the year ahead? Stick to the creativity. In a climate so diverse and with so many cultures making up one audience or target market, the one attribute that always cuts through the noise and clutter is creativity.

We take pride in the fact that at Technique Media, we thoroughly understand all signage mediums and, to this end, are able to sit around the table and conceptualise creative solutions that stand up against multiple outputs and touchpoints. And we’ve established an excellent track-record across the continent as this year saw our work produced as far as Mozambique, Namibia, Tanzania, Ghana, Nigeria and Cameroon.

So, while the country’s top brand strategists may agree that sticking with creativity is the most authentic way to reach an African consumer, it remains undisputed that one of the primary keys to success is to partner with service providers that can navigate this tricky terrain and provide affordable solutions. Partners that can find the solutions required in an environment where the execution needs an additional layer of consultation or problem-solving.

TECHNIQUE MEDIA 
+27823917717
darren@techniquemedia.co.za
www.techniquemedia.co.za

Meta Media Appoints Managing Director

Meta Media Appoints Managing Director
Kagiso Musi, new Managing Director of newly formed media agency Meta Media

Chris Botha, Group Managing Director of Park Advertising, has announced Kagiso Musi as Managing Director of newly formed media agency Meta Media.

Musi brings an abundance of aptitude and two decades’ worth of business, marketing and communications experience. She also recently completed her MBA. This multifaceted combination of experience allows her to strategically approach business opportunities and solve problems and challenges more holistically.

Botha said, ‘As an experienced marketing and communications executive who has deep operational and management experience, Musi brings a wealth of diverse knowledge and skills to our newly created media agency. Additionally, she has been an active member on many boards including amongst others, Wunderman, MSG Afrika Group and The Jupiter Drawing Room.’

‘The rapidly changing media landscape and sophistication of audiences is an exciting space for me,’ added Musi. ‘The opportunity to balance traditional approaches with the growth in connected devices and omnichannel media behaviour is a challenge I look forward to, together with the formidable clients and teams I will be leading and working with.’

‘We would like to take this opportunity to welcome Musi to this remarkable industry that we love so much and know that she will be a great fit for Meta Media and take this burgeoning agency confidently into the future and to new heights,’ concluded Day.

META MEDIA www.parkadvertising.co.za

Offlimit Communications Out And About At The Sun Met 2019

Offlimit Communications Out And About At The Sun Met 2019

Offlimit Communications provided the striking GH Mumm brand ambassadors in the Paddocks marquee at the Sun Met, which took place at Cape Town’s Kenilworth Racecourse. The ladies escorted Usain Bolt, GH Mumm’s Chief Entertainment Officer, in true VIP style from his show-stopping helicopter landing to usher in the festivities of the day.

The annual gathering saw fashionistas and high society all come together for fashion, food, drink and of course the horse racing. Arguably the most anticipated moment was the arrival of Bolt, a global sports icon and retired sprint champion.

Guests were spoiled for choice at the GH Mumm prize bar upon downloading the app, redeeming prizes from champagne glasses, fedora hats and GH Mumm branded decorative cushions. Beefeater Gin also created a stir with the customised bar station- a picturesque pink playground with an interactive photo booth, and an artisanal cocktail customising the experience.

Jerome Cohen, Offlimit Communications Managing Director said, ‘The Sun Met is all about celebration and we are fortunate to bring ideas to life with our valued partners in a way that is innovative and inspiring for consumers.’

OLC also brought the 2019 ‘Precious Metals’ theme to life with the Golden Moments activation, courtesy of Ferrero Rocher. A custom gold Ferrero Rocher wall became the edible backdrop photo opportunity for the guests, who were spoilt with trays of delicious Ferrero Rocher variants throughout the day.

OFFLIMIT COMMUNICATIONS (+27 11) 325 5855 garon@offlimit.co.za www.offlimit.co.za

Tractor Outdoor And Oasis Media Team Up To Expand DOOH Footprint In SA

Tractor Outdoor And Oasis Media Team Up To Expand DOOH Footprint In SA

Tractor Outdoor and Oasis Outdoor Media have collaborated for the sales and marketing of the Oasis Forecourt digital network, making Tractor one of the biggest DOOH networks in the country with over 100 digital Out-of-Home screens nationally.

This partnership will provide Oasis with the additional market penetration to meet the rapid expansion of this footprint. This will allow Oasis to focus on the development side of the business, which includes innovations it wishes to introduce relating to mobile marketing and other features while Tractor can bring its substantial client base to the partnership.

Simon Wall, Managing Director at Tractor Outdoor said, ’Tractor has made a big play in the digital space in the last year, and we have in effect streamlined our content management systems, making it possible for advertisers to have a single point of entry for what is arguably the biggest DOOH network in the country. With the inclusion of the Huq data; real-world consumer research database, we can now offer clients a clearly defined and meaningful customer journey of the target market they wish to influence.’

Reinhardt Hanel, CEO of Oasis Outdoor Media, said he is delighted about the synergies. ‘Not only are we both Cape Town based companies with a national footprint and presence, but our management styles and vision for the future are completely aligned. We believe that we have truly found the best possible partners in the industry and already the feedback has been overwhelmingly positive.’

The screens are located across multiple petrol stations across Cape Town, Johannesburg, Pretoria, Durban and Port Elizabeth. All these stations are also in partnership with major banking companies and fast food outlets that can be found on the premises. With the average dwell time spent at petrol stations being five minutes and many motorists having to top up fuel, advertisers have the opportunity to remarket their campaigns according to their exact target market.

‘Tractor is also able to develop highly accurate cost per thousand (CPM) valuation metrics through the utilisation of the Huq data, which enables buyers and planners to do like for like comparisons with other campaigns that they may be running online, and in many instances they have found that advertising on the Tractor DOOH Network is in fact a far more cost effective way of reaching an audience than many other online/digital campaigns,’ said Bruce Burgess of IRL Consulting.

TRACTOR OUTDOOR
www.tractoroutdoor.com

OASIS OUTDOOR MEDIA
+27213860016
reinhardt@oasismedia.co.za
www.oasismedia.co.za

Havas South Africa Appoints CCO

Havas South Africa Appoints CCO
John Davenport, Havas South Africa's new Chief Creative Officer.

Havas South Africa has appointed John Davenport as its new Chief Creative Officer. Davenport’s role will see him lead the creative programme of the Havas Academy, the agency group’s training and development arm.

Davenport said, ‘I’m terrifically excited to be joining Havas because I think that the agency group has a unique offering for clients. Unlike most agencies, Havas’ being part of a wider non-advertising group, Vivendi, allows for wider collaboration from which deep connections between people and brands can be sustained.’

Davenport is a copywriter by trade and has been entrenched in South Africa’s creative economy since 1996. He has worked with Ogilvy, Hunt Lascaris and co-founded Ireland/ Davenport which went on to win numerous industry awards locally and globally. He was the co-founder and ECD of Ireland/Davenport, recently reinvented as Collective ID. He has judged at most award shows, including Cannes, and has won a number of awards locally, and on the global stage has snatched more than 20 Cannes Lions.

‘When a friend called me late last year and told me that John Davenport was interested in joining Havas, I was thrilled. We are an agency that is doing some really smart stuff in terms of content and deep connections with consumers, and we needed someone to join us in getting some work over the line. Enter Davenport. Not only is he highly awarded but he also understands that an agency is a business and he knows how to navigate the business of creativity. It’s a great match for us,’ commented Lynn Madeley, Havas South Africa CEO.

HAVAS SOUTH AFRICA
+27115493600
info@havas.co.za
www.za.havas.com

Silicon Core Releases 3D LED Wall

Silicon Core Releases 3D LED Wall

The 4K 3D LED wall from Silicon Core Technology allows clients to use 3D active glasses to visualise their products on the 220-inch fine pixel pitch display.

The 4K 3D LED display at Fujita’s technology centre in Tokyo offered refresh rates of more than 120 Hertz per second, as well as flicker-free 3D images and 200 nits of brightness. SiliconCore uses its patented Common Cathode Technology to dissipate heat without a fan.

Yoshinori Kumita, operating officer and general manager of technology development division, Fujita said, ‘We needed a display that could showcase content in both 2D and 3D, without a complicated setup for our employees. Due to Silicon Core’s incredibly high refresh rates and HDR technology, the display produces incredible reproduction and image clarity. This ensures that the fine details shown in the content will not be missed. Silicon Core’s own technology also offers advanced features such as high brightness and power efficiency, which assures us we’ve invested in a high-quality and long-term product.’

SILICON CORE silicon-core.com

14 Simple Marketing Tips For Small Business Owners

14 Simple Marketing Tips For Small Business Owners
Image source: www.shutterstock.com

I’ve helped thousands of small business owners to make massively more sales than ever before. I am going to share my top marketing tips with you.

1. Get the best marketing advice

Throw your old marketing guides and audio programmes in the recycling bin. You need to know what works today and the marketing landscape changes rapidly. Before putting any marketing tips or ideas into place, check the date of the information you are using.

2. Use Content Marketing to massively boost your sales

Content marketing works. You may or may not be familiar with the phrase Content Marketing, yet you visit content marketing sites every day. When you visit news sites, entertainment sites or blogs that offer free business advice, you are visiting a site that uses content to market itself. Content Marketing can successfully be used to market any type of business. And it is unbeatable when it comes to attracting new clients, sales leads and subscribers.

Here’s how Content Marketing works:

You create a website, blog, vlog, newsletter or podcast, etc. You use it to provide free information that has real value to your prospective clients, whilst offering them the opportunity to purchase goods, services (or both), which are closely linked to the information you give away.

Content Marketing tip: ignore anyone who tells you that ANY content will do or that you can automate the process. This is not the case. If the content someone produces isn’t useful, it won’t do anything other than make them look bad.

3. Make email marketing work for your business

Email marketing is extremely cost-effective and one of the most powerful marketing tools available to small businesses. This is because it provides predictable results and costs little or nothing to use. Another huge benefit of email marketing is that unlike Facebook, Twitter, LinkedIn or any other social network, you not only build your network – you own it!

Build your own email database. The best way to start building your subscriber list is to ask all your existing clients and contacts if you can have their email address. Never just add people to your email list. You need permission, otherwise they will regard your emails as spam. Ask your readers to forward your emails on to their contacts. If the content is good enough, they will but never assume anything, always ask them. 

4. Build a super-valuable network of business contacts

The reality is that the size of your network is not what’s important. It’s the influence of the people within your network that counts.

  • If my network has 1000 people, but they lack influence, it will have a commercial value of close to zero.
  • If my network has 10 people, but they are motivated and have real influence, it will have massive commercial value.
5. Internet marketing: start taking your website seriously

Most small businesses are unaware that their website is capable of being a 24/7, lead generating or sales machine. Your website can generate high-quality enquiries, leads, phone calls and sales from interested prospective clients as long as you do it right.

Today, the investment required for a professional looking website or blog is minimal. Yes, you certainly can spend thousands on a website, however, for the vast majority of businesses, there’s absolutely no need to spend that kind of money.

Another reason you need to take your website seriously is that almost everyone now uses the Internet to ‘check out’ a potential service provider. Before deciding whether to do business with a provider or not, the vast majority of people will look for the provider’s website. That includes the people you market your services to. So, what is your website ‘telling’ them about your business? Your website is a unique part of your marketing in one really important respect: it alone has the power to either kill or to supercharge the response rates of all your other marketing activities.

6. Match your prices (or fees) to your promises

There is a common mistake, which loses small and medium-sized businesses a fortune. It’s simply this: their marketing promises a high-quality service, but they charge a bargain-basement fee. By doing this, they send a mixed message to prospective clients, which loses them businesses.

Everyone knows that quality never comes cheap. We have been trained from childhood to believe that if something looks too good to be true, it is too good to be true. Promising people a high-quality service for a low fee creates doubt. That’s the last thing you want to happen in the mind of your prospective clients.

Make your services as valuable to the marketplace as possible and then charge accordingly. If you do, your prices will match your promises and you will have made it easier for future clients to trust your marketing message.

7. Use inbound marketing or ‘attraction marketing’ – not pursuit marketing

So, you might be wondering at this point, what this has to do with you and your marketing?  The most successful businesses all use the same power of attraction in order to attract sales, clients readers or customers. The most successfully marketed businesses gain the attention and interest of potential clients by making themselves attractive.

Most businesses get it the wrong way around, they choose to ‘pursue’ new clients and even though people are not responding to their letters, emails or calls; they just keep on grinding away regardless. 

8. Research your competitors for better marketing results

It’s impossible to effectively sell or market your services unless you have researched your competitors. You need to know what offers, guarantees, prices or fees you are up against, in order to make your offering the most attractive to potential clients. The key is to find out what you’re really up against and then beat it by adding massive value.

9. Use ‘joint ventures’

Sometimes known as a J.V, a Joint Venture is where you and another business or person get together to (usually) cross-market your services. The key to Joint Venture success is to find someone credible, who offers a non-conflicting product or service to the exact same profile of person or business as you do.

So, if you sell recruitment services to the hospitality industry and they sell employee benefits packages to the hospitality industry – bingo! They can include one of your flyers or letters in one of their mailings and you can do the same for them; everybody wins. Avoid doing a Joint Venture with anyone who contacts you via email, unless of course you know them or can check them out. 

10. Use ‘endorsed relationships’

An endorsed relationship is similar to a joint venture… but with a massive difference: the person you do the venture with actually gives you their professional or personal endorsement. This is marketing gold dust. It’s a powerful trust-building asset. It provides you, your services and your brand with instant credibility. This is especially the case when the endorsement comes from a highly-respected source.

An endorsed relationship is one of the most powerful marketing tools on the planet. I have seen endorsed email marketing return a 90% positive response rate. I’ve seen endorsed recommendations, where one person endorses another to a contact, result in massively valuable contracts. This may be one of the most effective marketing tips on this list. In short, endorsed relationships open doors, build trust and create opportunities. And extremely fast. Make sure you add this valuable business asset to your marketing mix.

11. Understand how ‘shortcuts to success’ work

The Internet is packed with people selling the idea that you can automate your way to success. They offer products, programmes, webinars, seminars and services, which promise shortcuts to success.

There are two things you need to remember when people offer you shortcuts to business success or wealth: they are seldom shortcuts and they never lead to success.

12. Boost sales using the power of curiosity

This is one of the most powerful marketing tips there is. It comes from understanding that every sales enquiry or new client enquiry you receive, has one thing in common: the prospective client or customer is curious. They want a piece of information, so they contact you to in order to find out. And in doing so, they provide you with an opportunity to convert them from an enquiry, to a client.

Instead of building curiosity, most small business marketing does the opposite. It tries to answer as many questions as possible. You will see lists, detailed information and FAQ’s: a series of answers the most common questions. All this does is reduce the need for a prospective client to contact you. Yes, there should be a basic level of information, but anything you do beyond that is hurting your marketing results. Instead of bombarding your prospective clients with information, your marketing should seek to ignite their curiosity. It should inspire them to feel they need to call you, email you or visit you.

13. Stop using buzzwords in your marketing

Using buzzwords in your marketing will instantly weaken the effectiveness of your message. Here are just a few I have seen used recently:

  • Intersection.
  • Ideate.
  • Deep-dive.
  • Pragmatic.
  • Disrupt.
  • Paradigm.

People use buzzwords in an effort to appear more informed or impress people. In reality, they have the exact opposite effect. There are two reasons for this:

  1. They make informed people cringe. This is a terrible idea if you want your peers to take you seriously or recommend you.
  2. They confuse the uninformed. In other words, your prospective customers may have no idea what you’re actually trying to say. And that’s the last thing you need when you want people to understand your message.

Clarity is paramount if you want your marketing to succeed. Anything, including buzzwords, which creates unnecessary confusion should be avoided.

14. Focus your marketing on the right people.

A common mistake made by small business owners is that they fail to focus their marketing correctly. As a direct result, they get too few sales leads or client enquiries. The most effective way to increase sales is to focus on people, who are dissatisfied with their current provider. When someone isn’t happy with their current provider, they’re actively interested in switching to a new provider. They are highly motivated buyers; the exact people you should be targeting with your marketing.

One way to market to the dissatisfied is to be easy to find when they’re looking for help. Search engines provide an excellent way to achieve this. That’s because your prospective clients and customers will often search the internet for exactly what they need, exactly when they need it. So, if they find your website, you’ll have the attention of someone who is actively looking for exactly what you provide.

Organic SEO is maybe the most powerful way to achieve this, for small business owners. In short, by optimising your website and content, you can organically (or naturally) become easy to find. The process is something you can learn to do and, with the right software, it’s pretty easy. It can also be extremely effective.

Advertising on Google (or other search providers) is another way to be there, when the dissatisfied are looking for the kind of product or service you provide. Paying for a top search engine result is a lot faster and easier than earning a top organic search ranking. However, it’s a far better advertising investment than typical ads, aimed at specific industries or geographical areas. With typical ads, you pay based on the size of the audience, even though the vast majority will never see your ad or they’re disinterested. You need to be smarter than that when you invest your advertising money.

In short: Seek out the dissatisfied. Not the disinterested. If you find yourself working hard on your marketing and not getting the sales results you want, stop. Make sure you are doing the right things, correctly. 

This article was sourced from: jimsmarketingblog.com

Impactful Digital Trends Of 2019

Impactful Digital Trends Of 2019
Image source: www.fortinet.com

Jennifer Gvozdek, Marketing Manager at Omnivex Corporation, stated that digital transformation was a hot topic in 2018 and that it is sure to continue impacting organisations in 2019. In fact, according to a Forrester Research survey, 46 per cent of executives believe that in less than five years, digital will have an impact on more than half their sales.

The World Economic Forum estimated that digital transformation has the potential to create trillions in combined value for both industry and society by 2025. There are several trends within digital transformation worth further investigation.

Digital transformation remains a key priority

A recent Randstad study found that 95 per cent of the 3000 surveyed organisations felt a new type of leadership is required to adequately address changes in organisational structures and operating models due to digitalisation. Rapid technological advances are causing companies to view this as an overall business priority, not just a technology or IT goal. To address this issue, an estimated 60 per cent of Chief Information Officers (CIOs) are growing their budgets for analytics, machine learning, and data science according to Forbes.

AI will power more tools

Consumers have embraced artificial intelligence through the use of virtual assistants like Apple’s Siri, Amazon’s Alexa, and other devices. But with the rapid advancements of IoT devices and AI chips, artificial intelligence will be used for a lot more than finding a song or predicting the weather.

Chatbots such as Mya will help HR pre-qualify candidates for jobs and even automatically reject a candidate if you decide to pass on his or her application. In addition, these chatbots will allow companies to use virtual agents to solve customer service issues without having to pass off calls to a human.

Blockchain will continue to advance

Most of us think of blockchain as a way to create digital currency such as bitcoin, but this only scratches the surface of its capabilities. Blockchain-inspired solutions can also be used to achieve operational efficiency by automating business processes or digitising records. The applications that will be produced with blockchain technology in the near future have the potential to enhance the secure sharing of information among known entities, as well as improving opportunities for tracking and tracing physical and digital assets.

Connected clouds will continue to innovate

Connected clouds are evolving to meet the varying needs of companies, whether they want cloud-source storage, networking, security or app deployment. Public cloud providers like Amazon and Alibaba, for example, are now offering private cloud options as well. Providers are showing an increased commitment to connecting clouds so applications run seamlessly, securely, and are streamlined. Finding the right mix of workloads running in public, private and hybrid environments will be a big topic in 2019.

Smart spaces will enter every vertical

A smart space is a physical or digital environment in which multiple elements including people, processes, services, and things interact to create a more immersive, interactive and automated experience for a target set of people and industry scenarios.

This can be seen in the advent of smart cities, digital workplaces, smart homes, and connected factories. The creation of smart spaces is poised to accelerate rapidly and become an integral part of the daily life of employees, customers, consumers, community members and citizens.

Digital ethics and privacy will be top of mind

Individuals, organisations and governments are growing concerned about the use of their personal information by organisations in both the public and the private sector. Organisations must proactively address these concerns or face the inevitable backlash. This requires taking more action than just ensuring an organisation is compliant with privacy laws. Digital ethics will be a hot topic as organisations learn ways to handle privacy and information in 2019.

Augmented analytics will advance

Augmented analytics use machine learning to transform how data is developed, consumed and shared. Automated insights from augmented analytics will be embedded in enterprise applications, such as those used by HR, finance, sales, marketing, customer service and procurement, to optimise the decisions and actions of all employees and automate the process of data preparation, insight generation and insight visualisation. In many situations, this will eliminate the need for professional data scientists.

This article was sourced from: digitalsignagetoday.com

Mall Ads Shares Marketing Trends

Mall Ads Shares Marketing Trends

According to John Faia, GM of Mall Ads, in order to attract feet and keep shoppers captive, malls and shopping centres need to get their environment just right.  There is a certain expectation from shoppers and while most malls provide the perfect atmosphere, it is up to brands to maximise this.

Getting the marketing within the mall environment right increases retail performance and for brands, this is the perfect timeframe for aggressively pushing awareness and sales. Below are key trends that brands should weave into their campaigns in order to successfully convert shoppers from prospect to purchase.

Social media sharing

In today’s connected world, social media has become a megaphone through which consumers share what they find exciting, surprising and memorable. This includes activations and experiences within the mall environment. Consumers are generally in a relaxed frame of mind, they are captive and also open to new experiences.

Furthermore, they are there to purchase. As the last point of influence, malls are ideal for brands wanting to leverage the elements present within this environment to win new followers, remind loyal followers and entice consumers to buy their product or service. During the festive season especially, brands need to maximise the benefits of positive opportunities and allow consumers to spread the word on virtual social networks.

Personalisation

The powerful potential of personalisation is something that is keeping the marketing world abuzz – it’s great in theory but no one is really using it to its full potential. In reality, it is more complex than it seems on paper. There are various facets to this.

In the old days, personalisation meant the guy at your corner convenience store greeted you by name. With the advent of digital, the concept allows for a much richer experience of a brand or a retailer. Brands can engage with an individual according to their preferences. Brands can engage with a customer in a way that presents the best possible information in the most attractive way and at the right time. Which, it can be argued, is the essence of marketing.

Picture this. You’re about to cross the threshold into your favourite sports apparel store. A digital screen near the entrance shows an outfit in your favourite colours and style. On the screen is a greeting with your name on it as well as a value add should you buy the outfit. Chances are high that you will try it on and then take it straight to the check-out till. The brand has helped you make a purchasing decision.

Multiple touchpoint approach

Each mall offers an array of touchpoints to effectively engage with shoppers. Static, digital and experiential mediums are strategically located to best maximise area and dwell times. In order for a campaign to have the desired impact, a multi-touchpoint approach should be considered. Mall.TV, Mall Radio, branding and experiences all have a direct influence on what shoppers choose to purchase.

Ethical retail

More consumers are choosing to buy from brands who they see as doing environmental or social good. This comes into full focus during this period and brands should make their CSI part of their retail store.

With ‘social good’ being a broad term, it’s up to the brand to find a specific way to stand out in a way that their target audience wants them to. It could be by going plastic free (Bargain Books) or reducing the plastic they use in their packaging (Mr Price Home), recycling or repurposing old clothes (H&M) or sourcing materials from ethical sources (Woolworths). The key here is to weave social good into the brand story and into the marketing messaging and ensure that it stands out against competitor messaging.

MALL ADS
john@provantage.co.za
www.provantage.co.za