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Kantar Report Reveals Most Valuable Brands In South Africa For 2026

Kantar Report Reveals Most Valuable Brands In South Africa For 2026

The 2026 Kantar BrandZ Most Valuable South African Brands ranking shows the combined value of the country’s Top 30 brands has reached a record R 711 211 600 000 (US$44 billion), making this the strongest performance in the ranking’s history. Growth was driven largely by the telecoms, banking and retail sectors.

South Africa’s top brands have increased their value by 47% since 2024, according to Kantar. Revealed in the latest report, the BrandZ Top 30 Most Valuable South African Brands are worth a collective R707 055 516 (US$43.8 billion), with 23 brands increasing their value, 21 by more than 10%.

The race for the top is extremely close, with less than $1 billion separating the four leading brands. Telecom brand MTN (+124%; R85 582 651 000 [$5.3 billion]) returns to the number one position, which it last occupied in 2022. It has successfully executed its Ambition 2025 strategy, with the overarching goal of ‘leading digital solutions for Africa’s progress’, focusing on fintech, connectivity, and digital inclusion. By the end of 2025, service revenue had risen by over 20%, while its customer base exceeded 300 million.

The Telecom Providers and Financial Services categories dominate the ranking, with 14 brands that together account for almost three-quarters of the total value. Brands from these sectors are adding value rapidly, filling all Top 5 Highest Riser spots this year: Capitec Bank (no.5; +158%; R53 287 311 000 [$3.3 billion]), OUTsurance (no.16; +132%, R12 914 895 040 [$0.8 billion]), MTN, Discovery (no.6; +88%; R32 290 520 00 [$2.0 billion]) and Vodacom (no.4; +79%; R71 041 696 000 [$4.4 billion]). These categories are a necessary part of everyone’s lives, but their brands never take this for granted. They constantly find new ways to connect the country, and the communities and consumers within it.

Capitec has built its success on a simple promise: delivering accessible banking and clear value to South Africans. Widely recognised for its innovative approach, the brand pioneered digital banking services well ahead of many competitors, while its commitment to serving underserved communities has earned exceptional levels of trust. The result is a powerful combination of relevance, value and loyalty, with nearly half of all South Africans now banking with Capitec.

One new name has made its Top 30 debut: WeBuyCars (no.24; R8 072 920 000 [$0.5 billion]). Seizing an opportunity to transform South Africa’s fragmented used car market, it uses an AI-driven model to make it easy to buy and sell preowned vehicles. The brand signalled its potential in 2025 with exceptional scores in Future Power, as well as Meaning, Difference and Salience, giving it excellent prospects for continued growth.

The nine Retail brands in the ranking contribute 14% of its total value. With a brand value of $1 billion, much-loved Woolworths (no.12; +12%) has rejoined South Africa’s ‘billionaires’ club’. Its unique qualities, which include excellent products, a distinct look and feel, and a high level of service, give it a powerful difference. While its prices are higher than other retailers, consumers believe it delivers exceptional value.

The ranking’s four alcohol brands are responsible for 8% of the total value. While alcohol consumption in South Africa is flat, Flying Fish (no.18; +8%; R11 302 088 000 [$0.7 billion]) and Brutal Fruit (no.22, +16%, R9 686 171 280 [$0.6 billion]) have both found growth, offering relevance, flexibility and affordability. Brutal Fruit has successfully integrated itself into modern culture, with its Pink Table Ritual that invites women to connect for a moment of indulgence.

Brands That Build Stronger Connections Grow Faster

The Top 30 South African brands excel in Meaningful Difference, delivering products, services and ideas that both meet functional needs and create an emotional connection. Three quarters (74%) are perceived by consumers to be highly Meaningfully Different, and these have grown twice as fast as the rest.

One of South Africa’s oldest banks, First National Bank (FNB) (no.3; +45%; R72 646 284 600 [$4.5 billion]) is the most Meaningfully Different brand in the Top 30, and the most trusted in its category. In 2022 it adopted a new initiative, ‘Reimagining Help’, which involved a pivot from product-led to advice-led banking, humanising its services. Initiatives included personalisation and expansion of its ecosystem.

Stacy Saggers, Chief Commercial Officer, Kantar South Africa, said, ‘South Africa’s most valuable brands show that growth comes from staying ahead of change. They have built strong foundations by investing in brand equity, and are now maintaining momentum by delivering value, creating emotional connections, and staying culturally relevant. As consumers remain cost-conscious, protecting Pricing Power and identifying new growth opportunities, both locally and internationally, will be critical.’

Special Awards

Kantar also recognised three brands for exceptional performance on key drivers of brand value. First National Bank (FNB) was named South Africa’s ‘Most Meaningfully Different Brand’, reflecting its ability to meet customer needs in ways that set it apart from competitors. Flying Fish received the award for ‘Most Future Power’, highlighting its strong potential for future growth, while Woolworths was recognised for ‘Most Pricing Power’, demonstrating its ability to command a premium through strong consumer perceptions of value.

More trends from the 2026 Kantar BrandZ Most Valuable South African Brands report include:

– South Africa’s reputation as home to great banking brands has been reinforced: the 12 Financial Services brands in the ranking contribute 49% of its total value. Capitec and FNB also made Kantar BrandZ’s ‘Banks with Momentum’ list, at no.2 and no.15 respectively. This list showcases the world’s 50 retail banking brands most likely to grow market share in the next year.

– The Top 10 most valuable South African brands outperform the rest of the Top 30 on Future Power, a key predictor of a brand’s ability to grow and create value in the years ahead.

– Pricing Power is a key advantage in South Africa’s cost-conscious market, driven by Meaningful Difference. While only 28% of South African brands are seen as worth paying more for, this rises to 63% among the country’s most valuable brands. Retail and Financial Services brands lead the way, demonstrating their ability to justify a premium through superior value.

– ‘Treatonomics’ gives consumers little moments of indulgence. South Africans feel financially constrained but are looking for ways to bring little luxuries into their daily lives. Brands need to pay close attention to trends and be ready to meet consumers in those moments.

– Two brands have re-joined the ranking in 2026. Dis-Chem Pharmacies (no.25; R8 072 920 000 [$0.5 billion]) opened 20 new stores in 2025, and launched its Arch Health Hub in Johannesburg, which features an innovative T-shaped design. Insurer Santam (no.30; R6 457 447 520 [$0.4 billion]) has increased its footprint and became the first African insurer to migrate its entire core platform to the cloud.

The 2026 Kantar BrandZ Top 30 Most Valuable South African Brands ranking, full report and in-depth analysis is now available here.

For category-level competitive insights, Kantar’s free BrandSnapshot tool, powered by BrandZ, offers at-a-glance intelligence on 15,000 brands worldwide. Explore it here.

KANTAR
kantar.com

NIVEA Campaign Celebrates Winter Rituals

NIVEA Campaign Celebrates Winter Rituals
Dudu ‘Lady D’ Khoza, UKhoza FM.

NIVEA’s ‘Brave The Chill’ challenge is celebrating the everyday rituals that make winter worth embracing, with some of SA’s favourite radio personalities. NIVEA is celebrating those moments through its ‘Brave The Chill Challenge’, encouraging South Africans to embrace the rituals that make the season worth celebrating rather than simply enduring.

Helping bring the initiative to life are five of South Africa’s best-loved radio personalities, whose voices accompany millions of listeners through chilly winter mornings every day.

Dudu ‘Lady D’ Khoza from Ukhozi FM, Nokubonga Maci from Umhlobo Wenene FM, Tholoana Moletsane from Lesedi FM, Mokopi Molebatsi from Motsweding FM and Bradwin Monyamane from Thobela FM will each be sharing the winter rituals that make the season special to them, while inviting listeners to do the same.

NIVEA Campaign Celebrates Winter Rituals
Nokubonga Maci, Umhlobo Wenene FM.
NIVEA Campaign Celebrates Winter Rituals
Tholoana Moletsane, Lesedi FM.
NIVEA Campaign Celebrates Winter Rituals
Mokopi Molebatsi, Motsweding FM.
NIVEA Campaign Celebrates Winter Rituals
Bradwin Monyamane, Thobela FM.

Winter means something different to everyone. For some, it is a 5am run before the rest of the city wakes. For others, it s whipping up your favourite curry and bringing out your trusty, thick winter blanket. For millions more, it s catching the first taxi before dawn, opening the shop for the day, or sharing that first hot cup of coffee before work begins.

Winter may change the weather, but it doesn’t change who we are. South Africans have never been known for putting life on hold until spring arrives. Instead, it’s often the season’s everyday rituals, the moments shared with family, friends, communities and even ourselves, that become the moments that give the season meaning.

For Nokubonga, winter begins with a quiet moment and a warm drink before the day starts. Tholoana and Bradwin never begin the day without caring for their skin, while Mokopi embraces slower evenings filled with tea, music and meaningful conversation. For Dudu, winter is a reminder to slow down and savour life’s quieter moments.

‘I love ending the day with a long hot shower, putting on my comfiest loungewear, making a warm cup of tea, and taking a few minutes for my skincare routine. It’s my way of resetting after busy days and making sure I feel refreshed and ready for the next one,’ said Khoza, a renowned South African radio personality, philanthropist, and community leader, widely regarded as a living legend.

One ritual, however, is something they all have in common. Winter’s colder temperatures, dry air and brisk winds can leave skin feeling dry and uncomfortable, making skincare an important part of many people’s seasonal routines. With Almond Oil and pure Hyaluron, NIVEA Rich Nourishing Body Cream helps keep skin deeply moisturised, soft and comfortable throughout the day, making it easier to focus on the moments that make the season meaningful.

‘Winter has a way of reminding us that it’s often the smallest rituals that prepare us for life’s everyday moments,’ said NIVEA’s Marketing Manager, Nokuthula Bengu. ‘Whether it’s sharing a meal with loved ones, an early morning run or taking a few moments to care for your skin before you leave home, these everyday habits help us begin the day feeling ready for whatever comes next. At NIVEA, we believe caring for your skin is one of those simple rituals, helping people feel comfortable enough to focus on what really matters: embracing every moment, in every season.’

And while we have already passed the winter solstice, with each day bringing a little more daylight than the last, there’s still plenty of the season left to embrace. Whether your ritual begins before sunrise, unfolds on the sports field, around a family table or on your daily commute, it’s these everyday moments that give each season its meaning. Because while winter may inspire them, the everyday rituals that help us feel ready for the day are worth embracing in every season.

CSA.GLOBAL
https://csa.global/

Transparency Can Strengthen A Creator’s Position

Transparency Can Strengthen A Creator's Position

According to Casey Mantle, Head of Digital at Special Effects Media and member of the IAB South Africa Influencer Marketing Committee, for years, the influencer marketing industry has treated disclosure as a small piece of campaign administration.

Add ‘#ad’ to the caption. Select the paid partnership label. Put the required wording into the creator brief. Compliance box ticked.

The release of the IAB South Africa Influencer Disclosure Toolkit is a chance to reconsider that assumption. The toolkit was developed collectively by the IAB South Africa Influencer Marketing Committee to make disclosure guidance more practical and accessible, covering paid partnerships, gifted products, affiliate relationships, employee advocacy and other forms of material connection across platforms including Instagram, TikTok, YouTube, LinkedIn, Facebook and X. That deliberate breadth matters because the commercial relationship behind a piece of content is not always as obvious as the industry assumes.

A creator may not receive a fee, but they may receive a product, service, trip, experience, discount, commission or another benefit. An employee may speak enthusiastically about the company they work for. An affiliate may earn income when a follower uses a link or promotional code. In each case, the audience deserves enough context to evaluate the recommendation properly.

The principle is simple: if there is a material connection that could affect how an audience interprets the content, it should be disclosed clearly. Where the industry gets stuck is in trying to make that disclosure as discreet as possible; buried beneath “more”, hidden among a sea of hashtags, added in small text that disappears before it can be read, or expressed through vague language such as ‘collab’, ‘partner’ or ‘thanks to.’

Picture a post where the paid partnership label is switched off and the only clue is ‘thanks to my friends at (brand)’ tucked at the end of a caption already three hashtags deep. Technically there is a nod to the relationship. Practically, no one scrolling past it registers a commercial arrangement at all. These approaches may preserve the aesthetic of the post, but they miss the purpose of disclosure: a disclosure that consumers are unlikely to notice or understand is not meaningful transparency.

At Special Effects Media, our work sits at the intersection of creators, platforms and brands. That proximity makes one thing especially clear: creator marketing works because audiences feel closer to the person communicating than they do to a traditional advertisement. Brands gain access to relevance, credibility and community.

Creators gain commercial opportunities that can support their work and help turn creativity into a sustainable career. Audiences gain content that is often more culturally relevant, useful or entertaining than conventional brand communication. But the entire exchange becomes weaker when the commercial relationship is obscured.

Brands Cannot Outsource This To A Contract Clause

This is where brands and agencies need to accept far more responsibility than they currently do. Too often, compliance is transferred almost entirely to the creator: the contract contains a clause, the brief mentions the required hashtag, and the brand assumes its job is done. It is not. Brands benefit from the credibility and audience relationships creators have built, and that benefit comes with a shared obligation to protect those relationships, not delegate them and move on.

In practice, that means disclosure has to be built into the campaign, not bolted onto the end of it:

– At briefing stage: Specify the disclosure requirement clearly, in plain language, rather than assuming a hashtag mention covers it.
– At content review: Check, where appropriate, that a disclosure is actually visible and legible before a post goes live, not just present somewhere in the caption.
– At publication: Monitor live content for platform-label use, since a creator may intend to disclose and still get the mechanics wrong.
– When it falls short: Have a process to flag and correct inadequate disclosure, rather than treating it as the creator’s problem alone.

Agencies and talent managers sit between the commercial and creative sides of the relationship, which gives them both the opportunity and the obligation to make transparency operational; part of campaign design, contracting, briefing, approval and reporting, not a last-minute instruction before a post goes live.

Creators, meanwhile, should not have to choose between compliance and creativity. Clear disclosure does not make good content less compelling; it allows the audience to engage with that content honestly. The fear that audiences will immediately reject sponsored content underestimates them. People understand that creators need to earn a living. They already know that brand partnerships fund much of the content they enjoy. What damages trust is not the existence of a commercial relationship, but the sense that it has been concealed.

Transparency can, in fact, strengthen a creator’s position. A creator who discloses consistently signals that their audience relationship is valuable enough to protect. A brand that supports clear disclosure shows confidence in both its product and its partnership. Neither needs to disguise the arrangement for the content to work.

The Commercial Stakes Are Rising, Not Falling

Influencer marketing now competes for meaningful portions of brand and media budgets. With that growth comes an expectation of stronger governance, clearer measurement and greater accountability. The industry cannot ask to be treated as a mature marketing channel while continuing to treat transparency as optional. Professionalisation is not only about better rates, sharper reporting or bigger creator strategies. It is also about building the systems that let the industry grow responsibly.

This matters to us at Special Effects Media because our purpose is to Nurture Africa’s Creative Voice, and that is not only about helping creators reach platforms, audiences and opportunities. It is also about contributing to an industry where those opportunities can be pursued credibly and sustainably.

That is why the IAB South Africa Influencer Disclosure Toolkit matters: it translates principles and regulatory expectations into practical guidance that brands, agencies and creators can use in real campaigns, and gives an ecosystem that has often worked from different interpretations a shared starting point.

A toolkit cannot create trust on its own. The industry still has to apply it. The next standard for influencer marketing should not be whether a disclosure technically exists.

It should be whether an ordinary audience member can see it, understand it, and make an informed decision because of it. The hashtag is only the mechanism.

Trust Is The Real Work

Casey Mantle is Head of Digital at Special Effects Media and serves as a member of the IAB South Africa Influencer Marketing Committee.

The IAB South Africa Influencer Disclosure Toolkit was developed collectively by the committee as a practical resource for creators, brands, agencies and talent representatives. The views expressed in this article are Casey’s own and are shared in her capacity as Head of Digital at Special Effects Media. They do not constitute a statement on behalf of the IAB South Africa.

The toolkit is available as a free download here.

IAB SOUTH AFRICA
https://iabsa.net/  

Nielsen Sports South Africa Launches Locally Built AI-Powered Platform

Nielsen Sports South Africa Launches Locally Built AI-Powered Platform

Nielsen Sports South Africa has launched SIYA (Sponsorship Intelligence Yielding Answers), a locally built AI-powered platform that puts more than 150 million verified South African sports fan data points at the fingertips of brands, rights holders, advertisers and broadcasters.

The company used its Annual Sports Trends Breakfast, held in July at The Forum, Bryanston, to unveil the platform that enables brands, rights holders and broadcasters to access Nielsen Fan Insights research and receive real-time, verified insights in minutes.

SIYA gives Nielsen Sports SA subscribers direct access to more than 150 million sports fan data points from a catalogue of Fan Demographics, Sport and Lifestyle Awareness, Sport and Lifestyle Interest, Sport Consumption Behaviours, Media Platforms used to consume sports and Sport Participation research, just to name a few available topics. Users can ask natural-language questions in all eleven South African languages and instantly generate tailored charts, reports and audience breakdowns, comparing fan behaviour across sports, demographics, interests and lifestyle categories.

SIYA was developed entirely in-house by the Nielsen Sports SA technology and engineering team over the past year. It was a deliberate process of integrating the depth of the Nielsen Fan Insights research product with the accessibility of a conversational AI interface. The result is a platform that does not generate assumptions or synthesise generic data, instead every response is drawn from and verified against Nielsen Sports SA’s primary research.

‘We spent the last year asking one question: how do we make 150 million data points feel as simple as a conversation? SIYA was the answer.’

‘We built it from the inside out, starting with the research we have been conducting across South Africa for the past four years, and engineering an interface that allows clients to access it the way they actually think about their business.’

‘We believe we have launched a truly game-changing South African sports industry innovation, and with the relevant consent, what comes next is the integration of total audience sports consumption and viewership data, which is where it gets truly exciting,’ said Tumelo Selikane, Managing Director of Nielsen Sports South Africa.

Where research has traditionally required briefing an analyst and waiting a few days for a report, SIYA transforms that process into a conversation, giving Nielsen Sports SA a competitive edge. Each query returns data points and presentation-ready insights within minutes rather than weeks.

That speed creates value differently depending on who is asking. For brands and sponsors, it enables faster, more informed investment decisions. For rightsholders, it strengthens the commercial evidence behind sponsorship proposals. For broadcasters, it becomes a live planning tool as audience behaviours continue to shift across platforms.

For complex tasks and comparisons, you can also request direct access to internal expertise directly off the platform, which will provide you with the necessary human support and data verification when it matters most.

This innovation also provides Nielsen Sports SA with greater visibility into the questions clients are asking and their needs, helping shape future research priorities and ensuring evolving Fan Insights are captured and reported on alongside the needs of the sports industry.

That combination of speed and verified data makes SIYA a strategic asset for any organisation navigating a sponsorship decision or planning fan or audience-led campaign.

For organisations wishing to see SIYA demonstrated with their own data questions, Nielsen Sports SA is offering in-person workshops and live demo sessions.

NIELSEN SPORTS
https://nielsensports.com/

Retroviral Announces First Executive Creative Director

Retroviral Announces First Executive Creative Director
Koketso Masisi, Retroviral.

The appointment Koketso Masisi as its first Executive Creative Director (ECD), reflects both Masisi’s creative leadership and Retroviral’s transformation over the past four years from a specialist social media agency into one of South Africa’s leading independent integrated creative businesses.

This marks a significant milestone in the agency’s evolution and signalling its continued investment in creativity that drives earned attention, cultural relevance and commercial impact.

Joining Retroviral as Head of Design, Masisi quickly became one of the architects behind the agency’s creative evolution. She has helped build a multidisciplinary creative studio, developed an integrated creative offering and played a defining role in shaping work that has consistently blurred the lines between public relations, advertising, social, digital and culture.

During her tenure, Retroviral has cemented its reputation as one of Africa’s most recognised independent agencies, earning accolades including Ad Age International Small Agency of the Year (Silver), SABRE Africa Consultancy of the Year, and both MarkLives and AdFocus Small Agency of the Year in 2025.

‘Koketso’s promotion represents far more than a new title,’ said Mike Sharman, founder and chief creative officer of Retroviral. ‘It represents the next chapter of our agency. We’ve always believed creativity shouldn’t sit inside channels. It should solve business problems, create culture and earn people’s attention. Koketso has been instrumental in building that philosophy into our business. She’s helped redefine what creativity looks like at Retroviral, elevating design into integrated thinking, strategy into storytelling and ideas into work that people genuinely want to talk about.’

Masisi has also played a pivotal role in shaping the agency’s culture. Today, women represent 78% of Retroviral’s workforce, while Black women make up 52% of the business, reflecting the agency’s long-standing commitment to building diverse creative leadership.

Her leadership has coincided with a period of sustained commercial growth, with the creative studio helping deliver award-winning work and new business across brands including AB InBev, AutoTrader, BIC, Lil-Lets, Motus, Truda Foods, Emeris and The Braai Republic.

Beyond the agency, Masisi has established herself as one of South Africa’s emerging creative leaders. She regularly serves as a juror across local and international award programmes, speaks at industry conferences and leadership forums, and is currently completing the ACA Women in Leadership Programme.

She is also the founder of Ko.Kreate, an initiative dedicated to creating opportunities for women of colour in advertising through mentorship, collaboration and leadership development, extending the same philosophy of empowerment that has shaped her leadership within Retroviral.

‘For me, creativity has never been about making advertising. It’s about creating work that changes how people think, feel and behave while building spaces where talented people can thrive,’ said Masisi. ‘This appointment is incredibly meaningful because it reflects the belief that creative excellence and people leadership should go hand in hand. I’m excited about what we can build next, not just for our clients, but for the next generation of creative talent coming through our industry.’

Sharman believes Masisi’s influence reaches well beyond the campaigns she has creative-directed.

‘Great creative leaders don’t simply produce great work. They leave an organisation fundamentally different from how they found it. Koketso has done exactly that. She’s brought extraordinary creative standards, immense humility and a relentless commitment to building ideas with purpose. Awards have followed, but they’ve never been the destination. The real achievement has been helping transform Retroviral into an agency where integrated creativity isn’t a department. It’s our operating system.’

As Executive Creative Director, Masisi will lead Retroviral’s integrated creative output across the agency’s growing client portfolio while continuing to build a multidisciplinary team focused on creating ideas engineered for earned media, business growth and lasting cultural impact.

The appointment marks another significant chapter in Retroviral’s growth story, reinforcing the agency’s belief that the future belongs to businesses where creativity, strategy and communications are seamlessly integrated to build brands that people do not just see, but actively participate in.

C1W Initiative

Change 1 Woman (C1W) aims to empower women in the branding, print and signage industries. As part of this initiative, Modern Marketing would like to spotlight women-focused content like this piece. If you have any trend/business articles related to the signage, branding and printing industries, please email content to: info@c1w.co.za. Follow C1W on Facebook, LinkedIn and Instagram for more updates.

RETROVIRAL
https://retroviral.co.za/

Renowned Copywriter, Educator And Keynote Speaker Receives Lifetime Honour

Renowned Copywriter, Educator And Keynote Speaker Receives Lifetime Honour.
Tiffany Markman, Copywriter.

Tiffany Markman has received a lifetime honour for advancing workplace communication. She was recognised at the Professional Speakers Association of Southern Africa’s annual convention in July, and was inducted into the Southern African Educator Hall of Fame (SAEHoF), one of the association’s highest lifetime honours. She is one of only six women worldwide to have received this accolade.

For more than two decades, Markman has worked with organisations to strengthen one of their most important capabilities: communication. Through business writing programmes, AI education, keynote presentations and consulting, she has helped more than 700 brands in 18 countries to communicate with greater clarity and impact, training 36,000 professionals along the way. Her work focuses on email writing, communication strategy, creative ideation and the optimal use of genAI in the workplace.

Markman’s induction comes at a time when communication has become a strategic business capability rather than a soft skill. As organisations grapple with constant change and information overload, the ability to explain ideas clearly, build trust and help people to learn has become increasingly valuable.

The citation was delivered by Stef du Plessis, Global Speaking Fellow (GSF), Certified Speaking Professional (CSP) and Founder of the Professional Speakers Association of Southern Africa (PSASA). He said, ‘Tiffany has built and teaches her own frameworks, methodologies and IP. She has trained tens of thousands of people, worked with hundreds of companies, earned widespread recognition, contributed to the profession and delivered with distinction on global stages. She develops people. She raises capability. She leaves teams better than she found them. She’s exactly what Hall of Fame calibre looks like.’

Three additional honours were presented during the convention. Cobus Visser CSP and Steve Johnson were inducted into the Southern African Speaker Hall of Fame for their sustained contribution to professional speaking, while Bruce Wade received the Stef du Plessis Founder’s Award for his service to the profession and the association.

In her acceptance speech, Markman said, ‘Because I had many excellent teachers, I believe that really good educators create more really good educators. So if, over the last 20 years, I’ve managed to do that for others, I’m doing the work I hoped to do.’

TERESA SERRAS COMMUNICATION
https://tscommunications.co.za

Hunter’s Introduces Creative Platform Alongside New Product Range

Hunter's Introduces Creative Platform Alongside New Product Range

Hunter’s is bringing a bold new dimension to the beverage market with the national launch of its Hunter’s ICED range, introducing ICED Watermelon and ICED Apple alongside a national campaign inspired by the brand’s distinctive cooling taste experience.

Available in stores nationwide, Hunter’s ICED features a unique Cooling Finish that delivers a refreshing sensory taste experience and sets it apart within the category.

A New Take On Refreshment.

‘We saw an opportunity to bring something new to the category through flavour innovation and sensory refreshment,’ said Nicole Hewitt, Marketing Manager at Hunter’s. ‘Hunter’s ICED delivers a distinctive cooling taste experience that gives consumers a refreshing new way to enjoy Hunter’s during social occasions.’

Bringing The Cooling Taste Experience To Life

To launch the range, Hunter’s is introducing its ‘Refresh Ahhh’ campaign, a creative platform inspired by the product’s sensory finish. The campaign will transform traditional media into interactive outdoor experiences where consumers can unlock rewards and engage with the Hunter’s ICED brand experience.

To bring the idea to life, Hunter’s is launching one of its most ambitious campaigns yet supported by a high-impact ATL campaign across television, digital and outdoor media, amplified through immersive sampling experiences and consumer activations.

‘Most brands talk about refreshment. We wanted to embody it by creating an experience that brings our product innovation to life,’ said Nontsikelelo Gumede, Brand Manager at Hunter’s. ‘From the Cooling Finish to the interactive campaign elements, Hunter’s ICED showcases our commitment to delivering exciting flavour experiences and innovation for adult consumers.’

Hunter’s ICED offers a refreshing taste experience that is ideal for sharing during social occasions with friends.

Product Details

Hunter’s ICED Watermelon: Juicy watermelon flavour with a refreshing icy twist, creating a smooth and distinctive taste experience.

Hunter’s ICED Apple: The familiar crisp taste of apple complemented by a distinctive cooling sensory finish.

The new flavours will be available nationwide from 1 August 2026. Hunter’s ICED is best served ice-cold and enjoyed responsibly. Hunter’s promotes responsible drinking. Not for sale to persons under the age of 18.

Watch The Product AV

For more information, follow Hunter’s on social media:

– Instagram: @Hunterscider
– Facebook: @HuntersCider
– TikTok: @Huntersciderza
– Twitter/X: @HuntersCider

About Hunter’s

Hunter’s has been delivering refreshing taste and quality since its launch in 1988. Today, the brand continues to offer consumers flavour innovation and easy-drinking refreshment across its portfolio. The Hunter’s range includes Hunter’s Dry, Hunter’s Gold, Hunter’s Export, and the new Hunter’s ICED Apple and Watermelon variants.

HUNTER’S
www.hunters.co.za

The Impact Of Meta’s New WhatsApp Fees

The Impact Of Meta's New WhatsApp Fees
Arno van Huyssteen, Helm.

Meta is changing how it charges for WhatsApp Business API usage, and from 1 October, the free-form customer service replies businesses have relied on for free will start costing money. It affects every business using WhatsApp for customer service, in every market, through every provider.

Helm, an AI and customer experience company that builds WhatsApp service solutions for brands like DStv, Absa, Capitec, and MTN, has put together a local breakdown covering what this means for businesses in South Africa and how it will impact their costs.

In July, Meta announced changes to how it charges for usage of its WhatsApp Business API. From October, the free-form replies that make up most day-to-day customer conversations on WhatsApp will no longer be free. This shift affects every business using the platform regardless of their provider, and highlights the importance of multichannel communication strategies.

Most of what has been written about it so far comes out of the US and Europe, priced in dollars, aimed at a global audience. But what does it mean for South African businesses in rand terms, and what can you do about it before the new fees kick in?

Local AI and customer experience company Helm breaks down what changes from 1 October 2026, and how you can lessen the impact:

Meta will begin charging for service messages, again, these are the free-form replies that a chatbot/digital agent (or your team) sends back to a customer inside an open conversation. Until now, as long as the customer sent you the message first and you replied within 24 hours, those replies were free and unlimited. However, that is about to change.

Arno van Huyssteen, Chief Solutions Officer at Helm, added, ‘It’s easy to read this as WhatsApp getting more expensive, full stop. But even with the new fees, customer service conversations on WhatsApp still cost around four times less than running the same volume through a traditional call centre. That gap doesn’t close in October, it just narrows slightly.’

Template messages such as marketing, utility, and authentication, are not new to this. They have carried a per-message cost for a while, so what is new is that the ordinary back-and-forth of a support conversation now carries a cost too, and it applies at the platform level to every business with no exceptions.

Meta has committed to publishing the official rate card by 1 September 2026. Until then, the industry is working from an educated estimate: that service messages will be priced roughly in line with utility and authentication messages, but without the volume discounts those categories get.

Van Huyssteen explained, ‘Once you convert this into rand and local conversation patterns, the impact becomes more relatable, and it’s clear that businesses need to start adjusting their message flows now in order to lessen that impact. We are also in ongoing conversations with Meta and other BSPs about how this gets rolled out, and we’ll keep clients updated as that develops.’

The good news is that these are changes you can plan for, and here are five practical ways from Helm to soften the impact before October:

1. Consider a second channel for high-volume, low-cost interactions. Seek out platforms that are zero-rated on major South African networks, removing data costs for customers and giving you an alternative channel for high-volume, low-complexity conversations that do not carry WhatsApp’s new pricing.

2. Consolidate your message flow. If your workflows currently split one response into two or three shorter messages for readability, each of those will be billed separately under the new model. Reviewing and combining workflows without compromising the customer experience can meaningfully reduce your billable message count.

3. Use WhatsApp Flows for anything structured. This is the single strongest lever available. A Flow presents a full form, multiple questions, dropdowns, uploads, as one interactive screen inside the chat, instead of five or six back-and-forth messages. It is a natural fit for applications, claims intake, competition entries, and bookings.

4. Shift volume into templates where it belongs. Utility and authentication templates still qualify for volume discounts that service messages will not get. Making sure messages are correctly categorised, rather than defaulting to free-form replies, will reduce cost and improve accuracy at the same time.

5. Use click-to-WhatsApp ads as an entry point. Conversations that start from a Facebook or Instagram click-to-WhatsApp ad open a 72-hour free messaging window that is not affected by the October changes. It is a currently underused way to open conversations without the new cost exposure.

So, without the measures mentioned above, what could these incoming charges actually cost you in rands?

Nothing here is final as these are working estimates based on current utility/authentication pricing for South Africa, at an exchange rate of roughly R16.80 to the US dollar (July 2026). Once Meta’s official rate card lands in September, the numbers may change.

Using that basis, a service message could land somewhere in the region of 10–15c per message. That sounds small until you multiply it by volume. For example, a business running:

– Retail/e-commerce support (order queries, delivery updates, returns) often needs three to six replies to close out one conversation. At even conservative volumes, that is a real new line item every month.
– Fintech/insurance support (KYC checks, claims intake, account queries) tends to run longer, multi-step conversations, which is exactly the pattern that gets hit hardest under per-message billing with no volume discount.
– Telco and utilities support: High-volume, high-repetition queries such as balance checks, top-ups, outage reports will feel this at scale, even if each individual conversation is short.

If your team is running a digital agent or chatbot through a third party, or using Meta’s own digital agent, the billing model will differ depending on the provider. Either way, it results in a per-message fee.

‘Helm doesn’t profit from Meta’s fee increase,’ said van Hyssteen. ‘Our job is the exact opposite of marking up, we want to make sure that this fee change costs our clients (and any other clients who need our help) as little as possible. We’d rather have that conversation now than have them find out from an invoice.’

HELM
www.helm.africa

Absa Launches Bank-Led Micro-Drama Series

Absa Launches Bank-Led Micro-Drama Series

Absa is changing the way financial wellness is communicated through entertainment with the launch of its bank-led micro-drama series, For Better Or For Whatever, brought to you by Absa, a first in South Africa.

For Absa, financial wellness is about helping people feel more confident with their money. That means giving them the knowledge to make smarter money decisions, from budgeting for life’s biggest moments to managing unexpected expenses. It also means helping them recognise scams, protect their money and keep their personal information safe. Together, these everyday skills help people take control of their finances and proudly say, ‘I grew it’.

Premiering this September, For Better Or For Whatever, brought to you by Absa, brings these ideas to life through humour, relatable storytelling and authentic South African characters. Rather than relying on traditional financial education campaigns, the series shows how everyday financial decisions influence some of life’s biggest moments, helping audiences see themselves in the stories and reflect on their own choices.

Micro-dramas are one of the world’s fastest-growing entertainment formats, telling compelling stories through short episodes made for watching on a cellphone. Designed for social media platforms such as TikTok, YouTube Shorts and Instagram, they fit naturally into the way people consume entertainment today: easy to watch, easy to share and easy to binge.

The series follows two families brought together by a wedding where nothing goes according to plan. Packed with humour, heart and relatable South African moments, it explores how money quietly shapes relationships, family dynamics and life’s biggest moments, encouraging audiences to reflect on their own financial decisions through entertainment rather than instruction.

The series forms part of Absa’s broader commitment to making financial wellness more accessible through stories that are relevant, relatable and easy to understand. That commitment focuses on two key areas: financial literacy and financial protection.

This confidence is built through two important elements: financial literacy, helping people make smarter everyday money decisions, from budgeting for life’s biggest moments to managing unexpected expenses, and financial security, helping people recognise scams, protect their money and keep their personal information safe.

Designed to entertain first, the series naturally encourages audiences to reflect on their own money habits. By weaving practical financial literacy and financial security lessons into relatable stories, Absa demonstrates that learning about money can be engaging, memorable and enjoyable. Whether planning a wedding, supporting family, managing unexpected expenses or recognising a scam, the series encourages people to make informed financial decisions and better protect what they have worked hard to build.

The new series builds on Absa’s growing portfolio of entertainment-led financial education, following the success of I Grew It: Finance 101, hosted by Tumi Morake, and the I Grew It Show with Absa, hosted by entrepreneur Alphi Sipho Mkhwanazi.

Candice Thurston, Managing Executive: Brand and Marketing, Absa Group, said, ‘Stories have always helped us learn, connect and see ourselves. Today many of those stories are watched on mobile phones in short, engaging formats. That is what makes this series so exciting. It allows us to meet people where they already are, with stories that entertain, spark conversation and help audiences feel more confident about the financial decisions they make. That is what Your story matters means to us.’

With For Better Or For Whatever, brought to you by Absa, Absa demonstrates that financial wellness can be more than advice or information. It can be entertainment that people recognise, enjoy, share and talk about.

For Better Or For Whatever, brought to you by Absa, premieres this September, with new episodes streaming exclusively on Absa South Africa’s YouTube Shorts (@AbsaBankLtd) and Absa Group’s TikTok channels (@absa_group).

ABSA
absa.co.za

HOT 102.7FM Announces ICASA-Approved Licence Amendment

HOT 102.7FM Announces ICASA-Approved Licence Amendment
Lloyd Madurai, HOT 102.7FM

HOT 102.7FM is a commercial radio station based in Johannesburg. It has secured a significant amendment to the programming format of its commercial broadcasting licence, giving the station substantially greater scope to deliver the Old Skool and R&B format on which its audience and commercial growth have been built.

Approved by the Independent Communications Authority of South Africa (ICASA), the amendment changes the station’s licensed music format from a 50% split between Classical music and Old Skool and R&B to 85% Old Skool and R&B and 15% Classical music.

For HOT 102.7FM, this is far more than a change to the music mix. It is a major strategic step forward that brings the station’s licence into much closer alignment with its core audience proposition, giving listeners more of the music they choose HOT for and further strengthening its offering to advertisers and commercial partners.

The station submitted its application to ICASA in September 2024 as part of a long-term strategy, led by Founder and Managing Director Lloyd Madurai, to build a focused and distinctive commercial radio brand around exceptional content.

‘We thank ICASA and its Council for the considered manner in which they assessed our application,’ said Madurai. ‘This amendment allows us to align our licensed format much more closely with the music our listeners choose HOT 102.7FM for, while continuing to honour the Classical music component of our licence.

‘This is a landmark moment for the station. It gives us significantly greater scope to strengthen an already successful radio product and deliver even more value to our listeners, advertisers and partners.’

The amendment comes at a time when HOT 102.7FM’s focused commercial proposition is delivering measurable momentum.

BrandMapp estimates that the station reaches 710,000 regular listeners, giving it an 11% footprint in Gauteng. That scale is supported by a loyal and affluent audience, trusted on-air personalities and a clearly defined music format.

Rather than chasing mass reach for its own sake, HOT 102.7FM has deliberately built a premium and highly targeted brand. The amended format will make that proposition even stronger, delivering more of the music its audience wants, greater consistency across the schedule and a more distinctive environment in which brands can connect with listeners.

The station’s performance has also been recognised across the business and broadcasting sectors. HOT 102.7FM was named 2025 Commercial Radio Station of the Year at the Telkom Radio Awards, earned seven wins at the 2026 New York Festivals Radio Awards and was named a News24 South African Growth Champion for the second consecutive year.

These accolades recognise not only the quality of the station’s programming, but the strength of the business behind it and its ability to translate listener attention and loyalty into sustainable commercial value.

From 1 August, the expanded Old Skool and R&B offering will be supported by a refreshed evening and weekend line-up. Patrick Heyworth, Steve Bishop, Justin Toerien, Ursula Chikane and Shane Wellington will all take on new or expanded shows, giving listeners even more opportunities to enjoy HOT 102.7FM’s music and personalities throughout the week.

Classical music remains an important part of the station’s licensed offering. Carolyn Steyn will continue to keep Classical music lovers company overnight from 1-5am every day, with classical favourites, show tunes, jazz standards, classic songs and memorable movie themes.

‘We have built HOT 102.7FM by remaining focused on what we do best and on the audience we serve,’ concluded Madurai.

‘This amendment allows us to take that proposition further, deepen listener loyalty and create even greater value for brands that want to connect with a commercially responsive audience. It is a significant step forward for the station and marks the next chapter in our growth.’

HOT 102.7FM
https://hot1027.co.za