Pharma TV leverages dispensary and point of sale data coupled with industry expertise to deliver contextual, time-relevant content.
September 2024 marks a significant milestone as Shopper Media, a division of Provantage, launches Pharma TV, a digital media network designed to enhance the shopper experience within independent pharmacies across South Africa.
A total of 170 stores have been rolled out to date, and a further 230 installations are planned for completion by February 2025. This involves placing high-definition screens in independent pharmacy dispensaries – areas with the highest dwell-time within the pharmacy – and providing tailored content that appeals to different customer mindsets and needs throughout the day. The launch of Pharma TV is the first of several new initiatives that Provantage is currently developing within the retail media segment. Retail media is showing explosive growth and is forecasted to grow by an annual compounded growth rate of 21,7% globally.
By providing an enhanced shopper experience, Pharma TV offers a unique opportunity for pharmaceutical companies and local businesses to engage with a highly relevant and receptive audience within a healthcare-focused setting. The digital flexibility of the platform allows for specific products to be advertised at certain times of the day to suit varying customer needs, shopping occasions and demographics, thus building trust and enhancing brand visibility.
The platform features several advertising options, including Brand Advertisements, which display 30-second ads on digital screens at dispensaries as part of a diverse content mix designed to keep consumers engaged. SponsorshipoOpportunities boost brand visibility and credibility by integrating with high-quality content through squeezebacks, segment sponsorships, and banners. Pharma TV also offers detailing, providing on-screen training to ensure pharmacy staff are well-informed and up-to-date on essential product and brand information.
Content is consistently updated to serve changing shopper needs and adapted to reflect the time of day. This keeps the messaging relevant and fresh, appealing to customers whether the trip to the pharmacy is for daily top-up purchases, weekly essentials or monthly bulk-purchases. This not only informs but also influences purchasing decisions by providing a differentiated and personalised experience within these environments.
The content on the digital screens provides valuable health education, up-to-date wellness information, promotes pharmacy services and gives advice that keeps customers informed and engaged. It also serves to highlight the unique services offered by each pharmacy, including (among others): flu shots, health screenings and personalised consultations as well as showcasing product and price promotions with a national reach. An added benefit is the reduction of perceived wait times, improving overall in-pharmacy experience.
‘We are thrilled to have our network up and running,’ said Mzi Deliwe, Deputy CEO, Provantage, ‘Our goal is to create a more informed and engaged customer base while supporting the unique needs of each pharmacy. Pharma TV is a game-changer in how pharmacies communicate with their customers.’
PROVANTAGE
www.provantage.co.za
