According to Shaneel Singh, Chief Strategy Officer at iProspect SA, digital transformation is often attributed to companies, but over the next five years, people are going to experience an unprecedented change in the way they bank, connect with family and friends, consume content and plan their lives.
Over the past decade, Africa has vigorously adopted and engaged with digital products, and with increased internet connectivity and more access to devices, consumers living in Africa have been experiencing a cornucopia of content for which they clearly have an appetite.
There is a unique opportunity for brands and businesses to feed consumers quality content and services that address their challenges and most fundamental human needs:
- Connection: social-networking platforms.
- Efficiency: banking apps; voice assistants, like Siri and Alexa.
- Information and entertainment: content hubs.
- Experiences: moments worth remembering.
Enter machine learning
Many of the recent innovations in the digital space have been bolstered by machine learning and automation, which allows a computerised system to take action by evaluating large sums of data. From a marketing perspective, iProspect, a global performance marketing agency, surveyed over 300 chief marketing officers globally in 2019, and this is a snapshot of how they believe machine learning and automation will impact consumers in the next five years.
iProspect Global Client Survey 2019’s findings based on responses about how machine learning and automation will help respondents most in the next five years:
- 29% Deliver personalised content at scale.
- 26% Create better efficiencies in my business.
- 24% Automate manual tasks and put greater focus on strategic tasks.
- 22% Make better decisions through processing bigger data sets.
iProspect Global Client Survey 2019’s findings on activities that are partially or totally automated in organisations (percentage of respondents selecting the answer):
- 51% Data/analytics.
- 28% Search.
- 28% Effectiveness measurement.
- 27% Programmatic.
- 23% Social.
- 12% Creative.
- 9% Above-the-line media.
- 7% Other/None.
The need for feed
Consumers in Africa are pushing brands and companies, through their consumption habits, for more personalised products and services while maintaining speed and flexibility. They have been able to do this for two reasons:
1. Increased internet connectivity and more affordable data costs.
2. An easier and more seamless user experience.
These pillars will become key drivers in recruiting more customers, building loyalty and evolving products. We already know video has become a powerful force for change on social channels, and it’s not hard to see why if you consider the above. In fact, TikTok, the video-sharing social-networking platform, was the most downloaded non-gaming app at the start of 2020 because it delivers the kind of snackable, high-quality user-generated content (UGC) consumers are craving more and more. It’s not surprising, then, that brands have already been testing the waters with advertising on the platform.
Where to from here?
Modern consumers are changing and adapting as their digital environments transform, but they continue to seek out quality content that’s easy to find, consume and share. According to Harvard Business Review, consumers continue to remain loyal to the brands that meet their needs, so if the consumer’s needs change, companies need to change their service offering too. Technology is inextricably part of the consumer’s psyche and with more available touchpoints, there is a massive opportunity to build consumer experiences that will be hard to refuse.