Metropolitan’s ‘No. 1 for our No. 1s’ campaign, created by Grey South Africa, flips the script on customer service. It shows the everyday wins that set the brand apart. From turning complaints into compliments to proving that fast, efficient claims don’t require divine intervention. By leaning into South Africa’s humour, the campaign demonstrates that exceptional service can leave even a Karen speechless, for all the right reasons.
When it comes to service delivery, South Africans have seen it all: the good, the bad, and the downright dodgy. But every now and then, a brand steps up and does something so exceptional, that it makes you sit up and take notice. Enter Metropolitan’s latest campaign.
At Metropolitan, service is referred, not boasted. This is a principle that drives this campaign. While Metropolitan recently topped the 2024/25 Ask Afrika Orange Index for customer satisfaction in long-term funeral insurance, this isn’t about awards. It’s about celebrating what truly matters, the customers who trust Metropolitan and how the company shows up for them.
‘This was a fun campaign to work on but also a real challenge as we looked for a way to balance the messaging,’ says Grey Creative Director David Mthembu. ‘Few companies are willing to admit they even receive complaints, let alone make them a central theme in a nationwide campaign. That’s why we truly appreciated Metropolitan’s bravery and honesty and believe this campaign will really resonate with people.’
Metropolitan’s Chief Marketing Officer Lindiwe Gumede added, ‘Clients are at the heart of everything we do. Working with Grey to bring our vision for ‘Number 1 for our Number 1s’ to life was an absolute delight. Through the collaboration between their creative team and ours, we created a campaign that we are all immensely proud of. In fact, we’re as proud of it as we are of our customer service record.’
By embracing both accolades and critiques, Metropolitan’s ‘No. 1 for our No. 1s’ campaign highlights the company’s dedication to transparency and continuous improvement in customer service. No drama. No sphithiphithi. No excuses. Just the kind of service that makes you want to tell your friends about it.
METROPOLITAN
https://www.metropolitan.co.za/
