The Technology Innovation Awards, hosted by Innovation in Business in the UK, honour individuals, teams, and organisations that exemplify extraordinary innovation and a relentless drive to inspire progress and ignite change on a global scale. SA company Helm proudly took home the title of CX Solutions Provider of the Year 2024 – MEA.
Stef Adonis, Head of Marketing at Helm, said the nature of this award makes it a special one. ‘People first – that’s the guiding principle behind everything we do,’ he said. ‘Everything we build or design or create must make a difference to the person on the other side of the screen, and improve their experience as a customer. Being recognised internationally for our Customer Experience impact – for the second time this year – is testament to our approach, and we couldn’t be prouder.’
The winners of the Technology Innovation Awards are determined by a distinguished judging panel and research team from Innovation in Business who evaluate nominees based on their commitment to customer service, guest experience and innovation. This rigorous, merit-driven process ensures that recognition is awarded not by vote popularity, but by meaningful contributions to the industry.
Helm remains dedicated to innovation and excellence in the ever-evolving realm of AI and customer experience. Awards like the CX Solutions Provider of the Year at the Technology Innovation Awards affirm that a commitment to the end user ultimately improves the experience for South African businesses.
HELM
www.helm.africa
